剑桥国际商务英语第二册1.ppt

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1、NewInternationalBusinessEnglishfortheStudentsMajoredinBusinessEnglishII1CanbridgeInternationalBusinessEnglish23ACommunicationSkillCourseForBusinessEnglish4ContentsUnit3.5,Unit5Unit3Onthephone3.1BusinesscallsBackgroundinformation3.2TelephonetechniquesListening3.3UsingthephoneVocabula

2、ry3.4Whatwouldyousay?Speaking3.5SpeakingandwritingFunctions3.6Who’sspeaking?Vocabulary3.7ThreemessagesListeningandnote-taking3.8CallmebackVocabulary3.9PresenttensesGrammarreview6Vocabularyinthisunitextensioncallerreceiverswitchboardreceptionistdialconnectputthroughwaitmomentpleasedo

3、’thangupholdonapplicationsconfirmequipmentarrangementliteraturelaboratory/labagentgetintouchwithnonsmokingzonepackagedesignerscourierstickonlabelstranslateproposalconsumergoodsprototypebatchesstuffybrokendownreceiptconfirmationquotesub-contractcongresssubsidiaryheadofficestripedpyja

4、masdispatchedrevisedshipmentdatum/datastaffsicknessbatchesstick-onlabelsstuffyairfreightatnoextrachargevegetarianquoteWarm–upquestionsHowdoyoufeelwhenyoufirstmakeaphonecalltoastrangerespeciallytoaforeignerinEnglish?7Whenyouhavetomakeabusinesscalltoaprospectiveclient:NoteasyinEnglish

5、!MakingaphonecalltoastrangercanbequitestressfulespeciallyiftheyspeakEnglishbetterthanyou.2.Howdobusinesspeopleusuallydoandhowdoyoudowhenitisanimportantbusinesscall?Mostbusinesspeople,unlesstheyfeelVERYconfident,prepareforanimportantphonecallinaforeignlanguagebymakingnotesinadvance.A

6、ndduringthecalltheymakenoteswhiletheyaretalkingtohelpthemtorememberwhatwassaid.3.Whatarethemostimportantadvantagesanddisadvantagesthroughtelephoneindoingbusiness?It’squickandconvenienttophonesomeonetogivetheminformationortoaskquestions,thedisadvantageisthatthereisnothinginwritingtoh

7、elpyoutorememberwhatwassaid.Itisessentialtomakenotesandoftenwhenanagreementisreachedonthepone,oneofthespeakerswillsendafaxore-mailtoconfirmthemainpointsthatweremade.8Thedifficultiesandcautionsaboutmakingafirst-timecalltoastrangersAlwaysinvolvesmutualsuspicionanduncertainty.Faxore-ma

8、ilaheadtosaywhentoc