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1、形成客怨因素及解决的方案（TheformationofcustomercomplaintfactorsandSolutions）FactorscontributingtocustomercomplaintsandSolutionsFactorscontributingtocustomercomplaintsandSolutionsThemeweddingstudio:theformationofcomplaintsfactorsandSolutionsIfafterenteringtheWTOChineseisabiggardeninari
2、otofcolour,thentheweddingisoneoffragrantflower,whetherinthebustlingcityavenue,Orthedistantsideoftownstreet,haveawarmandbeautifulwedding,beautyisthefacadeofthestudio,theyorfine,orgrand,toaddtheheavytrafficinthecityAfashionableandbeautifulscenery.Theincreaseinstudioisagoodne
3、wsforconsumers,butforstudio,itistheopposite.TheincreaseinstudioenabledconsumersMorechoices,theyhavebeguntolookatthetightpurse,carefulcalculation,anditsattentionhasbeenthefocusofthe"quantity"into"cheapquality"ofthe"quality"ofthe.Ontheotherhand，Whenconsumerstakepictures,ther
4、earemanybrandstochoosefrom,forcingthestudiotohavetodevotetheirefforts,inadditiontominimizingthemanufacturingfailurerateTheincreaseinthefloorallowscustomerstohavemorechoices,butalsotoallowcustomerstohavemoreofthecomparison,butalsopayattentiontothevoiceofcustomers,thepursuit
5、ofcustomersatisfaction,thedefinitionofqualitywillturnBecomehowtomeetcustomerrequirements.Andwhetheryourstudioislarge,medium,orsmall.Equallyunavoidableisthequestionof"guestblame"".Facingtheguest'scomplaint,whatshouldwedoforthedevelopmentofthestudio?Whatshouldbedone?Andhowto
6、solvethisproblemingeniously?Atthisstageofthestudioisnotgoodtodo,peopleface,suchaspeople'shearts,aredifferent,differentlevelsofconsumers,therequirementsarenaturallydifferent,intheendhowtodoeverything?,Notonlydoesitsatisfythedemandsofmostcustomers,butalsodoesnotcausecustomer
7、complaints?Wemustclearlyknowourposition,weddingstudioistheserviceindustry,andserviceindustriesThefirstruleisthat"thecustomerisalwaysright"."ThecustomerisGod."".Thisneedstheownerofthestudiotomakeuphismind,andtheansweristoknowtheneedsofthemarketfirst,Weshouldfirstunderstandt
8、helocationofourstudioanddecidethemarketsegmentinadvance.Forexample,yourstudioisbasedonthe
