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1、酒店前台接待英语用语一、预订服务Goodmorning.ThisisRoomreservation.MayIhelpyou?早上好，客房预订处，我能为您做什么？Whatkindofroomwouldyouliketoreserve?您想订哪种类型的房间?Asingleroomoradoubleroom?要单人间还是双人房间？Forwhichdatesdoyouwanttobooktherooms?您想订哪几天的房间呢？Whattimewillyoubearriving?您将在何时到达？MayIknowyourname?您能告诉我您的名字吗？Howl
2、ongwillyoubestaying?您将要住多久？I’dliketoconfirmyourreservation.我要确认一下您的预订。I’llchecktheroomavailability.我查查客房预订情况。YoushouldpayadepositofUS$1000beforehand.您应预期付1000美元的定金。Thereisa10percentdiscount.10%的折扣。 二、接待服务Whatkindofroomwouldyoubeprefer?您要什么样的房间？Haveyougotabooking?您预订了吗？Asingler
3、oomoradoubleroom?要单人间还是双人房间？Adoubleroomcosts368Yuanpernight.双人房的房价是每晚368元。Breakfastisalsoincluded.早餐也包括在内。MayIseeyourpassport?我能看一下您的护照吗？Couldyoufillinthisform,please?请您填一下这张登记表好吗？Thisisyourroomcardandroomkey?这是您的房卡和房间钥匙。Couldyousignyourname,please?请您签一下名，好吗？Ifyouleaveafter6:0
4、0p.m,you’llhavetopaythefullaccount.晚上六点以后退房,按全天收费计算.You’llhavetoregisterindividually,please.请你们分开登记。Howwouldyouliketopay,sir,incashorbycreditcard?先生，请问您是用现金付款还是用信用卡付账？Ifeelterriblysorry.thisisthebusiestseasonandallkindsofroomsarefullybooked.非常抱歉，这个季节人多，各种房间都订满了。Doyouknowwhichu
5、nitisresponsibleforthereception?您知道您是由哪个单位负责接待的吗？Couldyoukeepyourroomkeyuntilyoucheckout?请您在住宿期间自己保管钥匙，直到结帐离开。 三、收银服务Hereisyourbill.It’s2000Yuaninall.这是您的账单。总共2000元。Howwouldyouliketopay,sir,incashorbycreditcard?先生，请问您是用现金付款还是用信用卡付账？Pleasecheckitandsignhere.请核对一下，在这里签个字。Iwillwr
6、iteoutareceiptforyou.我给您开一张收据。MayIcheckthedetailsforyou,please?我能为您核对账单上的详细内容吗？Doyouhaveanychargesforthismorning?您今天是否挂帐用酒店的服务?We’llhavetochargeyou$10extra.我们要向您额外收10美元。 Didyoumakeanyphonecallsfromroom,sir?先生，您从房间打过电话吗？ Excuseme,sir,butIdon’tthinkthatwillbeenough.先生，对不起，我认为钱数不
7、够。Iamsorry,sir,therehasbeenanerrorinyourbill.PleasewaitaminutewhileIcorrectit.对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。 Isyourbaggagedownyet,sir?Couldyoucheckoutafteryourbaggagehavebeenbroughtdown,please?先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？Sorry,yourcreditcardhasbeenstoppedpaying.Accordingtothereg
8、ulationsofbank,itmustbecancelled.对不起,您的信用卡已经止付。根据银行规定要取消。 四、兑
