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1、酒店前台接待日常用语第一部分问候1.WelcometohaiyattgardenHotel.I’m***,whatshouldIcallyou,please?欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？2.Goodmorning/afternoon/evening,Sir/Madame.WhatcanIdoforyou?先生/女士，你好！请问我能为您做点什么？3.Mynameis***,isthereanythingelseIcandoforyou,justletmeknow.我叫***，如果需要我为您做些什么，请告诉我。4.Ifyouhaveanyproblems,pleasef
2、eelfreetocontactus.如果你有任何需要，请随时联系我们。Part2HelpingtoCheck-in第二部分帮助入住1.PleasehaveaseatforawhileI’llhelpyouwiththecheck-inprocedure.请在那边稍坐一会儿，我将会为您办理入住手续。2.Wouldyoupleasegivemeyourpassportandcreditcard?,I’llreturnthemtoyourightawayafterthecheck-inprocedure.请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。3.Howmanynight
3、swillyoustaythistime?这次入住您会住多少天？4.Whichroomwouldyoulike,smokingroomornon-smokingroom?您是要吸烟房间还是不吸烟房间？5.Excuseme,Sir/Madame.Howwouldyouliketopaythedeposit,togetherorseparately?先生/女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？Hereisyourroomkeyandthebreakfastcoupon.Wouldyoupleasesignhere?这是您的房卡和早餐券。请您在这里签个名好吗？7.Herea
4、reyourpassportandthecreditcard.YoucangouptotheroomnowIhopeyouenjoyyourstaywithus..这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。Part3ProvidingServiceDuringStaying第三部分居停期间提供服务RegularService常规服务(1)Pleasewaitasecond.I’lltransferitforyou..请稍等一下。马上为你转接过去。(2)Because sopleasebecareful.今天外面在下雨，地面很滑走路时请多加小心。InternetS
5、ervice网络服务ThereisfreebroadbandInternetaccessineveryroom,connectorplugisonthedesk.写字台上有宽带插头，您可以随便使用。(2)Thereisalittletroubleinthecomputerservicecenter,sotheInternetisdisconnectedtemporarily.Pleasewaitawhile,It’llberecoveredsoon.对不起，酒店的电脑服务中心出现了一点小故障，房间暂时不上了网，请稍候一下就会恢复正常。(3)Ok,I’llarrangeacomputeren
6、gineertohelpyou.好的，我马上安排电脑员上去帮您。AbouttheLaundry关于洗衣Thelaundrycollectedbetween8amto6pmwillbereturnedatmidnightonthesameday;whiletheonecollectedbetween6pmto8amwillbereturnedat2pmonthenextday.上午八点到下午两点接洗衣将会在当天午夜前送回；而下午两点到次日八点的洗衣将会在第二日下午两点之前送回。Forthelaundry,theregularserviceiswithin8hoursandtheexpress
7、serviceiswithin5hours.普洗服务是八小时内送回,而快洗是5小时。(3)Thereisastainonyourclothes,andwe’lltryourbesttogetridofit.However,Ican’tguaranteethatwecanremoveittotally.您的衣服上有很难洗掉的污迹，我们会尽最大的努力去处理，但不能保证一定可以处理掉。(4)---Couldyousendsom
