酒店前台接待英语常用口语

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1、酒店前台接待英语常用口语Part1Greetings问候1.WelcometoShanxiWorldTradeHotel.I'm...,whatshouldIcallyou,please?欢迎光临山西国贸大饭店。我是…，请问我该怎么称呼你呢？2.Goodmorning/afternoon/evening,Sir/Madam.WhatcanIdoforyou?先生/女士，你好！请问我能为您做点什么？3.Mynameis…，isthereanythingelseIcandoforyou,justletmeknow.我叫…，如果需要我为您做些什么，请告诉我。4」fyouhavean

2、yproblems,pleasefeelfreetocontactus.如果你有任何需要，请随时联系我们。5.Haveyoumakeareservation?Haveyoubookedtheroom?Areyouthevip?请问有预订吗？请问你是会员吗？6.Whatkindofroomwouldyoulike?请问您需要什么类型的房间。7.SorryJdon〃tquiteunderstand.对不起，我不是很明白。8.I'mafraidwe'vefullybookedforthattime.抱歉，我们那个吋段已给订满了。9」t'sthehot/peak/busysea

3、son,youknow?这是酒店业的旺季。10.Excuseme,Howdospellit,please?打扰一下，您能拼写一下您的名字吗？11.Wecanonlykeepyourtable/roomtill...我们能保留您的房间直到…12.Letmeshowyoutoyourroom,thiswayplease.让我带您到房间，这边请。Part2HelpingtoCheck-in帮助入住1.Pleasehaveaseatforawhile,I'llhelpyouwiththecheck-inprocedure.请在那边稍坐一会儿，我将会为您办理入住手续。2.Wouldyo

4、upleasegivemeyourpassportorIDcardandcreditcard?,I'llhelpyoutofillintheform.请把您的护照和信用卡交给我，我帮您办理入住手续。3.Howmanynightswillyoustaythistime?这次入住您会住多少天？4.Whichroomwouldyoulike,wehavethesekindsofrooms...?您是要哪种房间？5.Excuseme,Sir/Madame・Howwouldyouliketopaythedeposit,cashorcreditcard(togetherorseparat

5、ely)?先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡(分开付押金还是一起付)呢？6.Hereisyourroomkeyandthebreakfastcoupon.Wouldyoupleasesignhere?这是您的房卡和早餐券。请您在这里签个名好吗？7.Hereareyourpassportandthecreditcard・YoucangouptotheroomnowIhopeyouenjoyyourstaywithus..这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。Part3ProvidingServiceDuringStaying居

6、住期间服务1.RegularService常规服务(1)Pleasewaitasecond・l〃lltransferitforyou.•请稍等一下，马上为你转接过去。(2)Becauseyouarecheckingouttwodaysearly,Youneedtogiveustwocashvouchersback・您比原定退房的时间提前了两天，所以我们需耍收回二张现金券。(3)Thereisagreatgardenandpondbehindthehotel,whichissuitableforexerciseandhavingawalk酒店后面有很漂亮的花园和水塘，那里是非常

7、适合跑步和散步的地方。(1)Thismoneyisdamaged」'mafraidwecan'tchangeit,thisisaccordingtothehotelrules・您的钱(纸币)上有裂口(污迹)，按酒店的规定，我们不能为您兑换。(2)I'msorrythatyoucouldnotgetcashbycreditcardhere・Icanbookacartakeyoutothebanktogetsomecash.不好意思，洒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行（AT