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1、第20章:InformationTechnologyandBusinessProcessRedesign信息技术(IT)与业务流程再造(BRP)学院:专业:工业工程姓名:学号:8InformationTechnologyandBusinessProcessRedesign信息技术(IT)与业务流程再造(BRP)姓名学号Thoseaspiringtoimprovethewayworkisdonemustbegintoapplythecapabilitiesofinformationtechnologytoredes
2、ignbusinessprocesses.Businessprocessdesignandinformationtechnologyarenaturalpartners,yetindustrialengineershaveneverfullyexploitedtheirrelationship.Theauthorsargue,infact,thatithasbarelybeenexploitedatall.ButtheorganizationsthathaveusedITtoredesignboundary-cr
3、ossing,customer-drivenprocesseshavebenefitedenormously.那些有志于提高工作效率的组织,必须开始应用信息技术的能力,重新设计业务流程。业务流程再造和信息技术是天然的伙伴,但工业工程师从来没有充分地利用他们之间的关系。作者认为,它们实际上没有被深入应用。但使用了IT来重新设计生产、服务流程的组织获益良多。Attheturnofthecentury,FrederickTaylorrevolutionizedtheworkplacewithhisideasonwork
4、organization,taskdecomposition,andjobmeasurement.Taylor'sbasicaimwastoincreaseorganizationalproductivitybyapplyingtohumanlaborthesameengineeringprinciplesthathadprovensosuccessfulinsolvingthetechnicalproblemsintheworkenvironment.Thesameapproachesthathadtransf
5、ormedmechanicalactivitycouldalsobeusedtostructurejobsperformedbypeople.Taylorcametosymbolizethepracticalrealizationsinindustrythatwenowcallindustrialengineering(IE),orthescientificschoolofmanagement.Infact,thoughworkdesignremainsacontemporaryIEconcern,nosubse
6、quentconceptortoolhasrivaledthepowerofTaylor'smechanizingvision.20世纪初,FrederickTaylor(泰勒)革命性地开创了工作组织、任务分解和工作测量的方法。泰勒的基本目的是提高组织的生产力,该管理原则在解决工作环境中的技术问题中已被证明是成功的。这种改变机械活动的方法,也可用于由人履行的工作。泰勒是一种实用工业管理理论学派的代表,就是我们现在所说的工业工程(IE),或科学管理学派。事实上,工作的设计仍然是当代的IE一个关注点,在制造领域,后续
7、的概念或工具没有一个能与泰勒理论相媲美。Asweenterthe1990s,however,twonewertoolsaretransformingorganizationstothedegreethatTaylorismoncedid.Theseareinformationtechnology--thecapabilitiesofferedbycomputers,softwareapplications,andtelecommunications--andbusinessprocessredesign--the
8、analysisanddesignofworkflowsandprocesseswithinandbetweenorganizations.Workingtogether,thesetoolshavethepotentialtocreateanewtypeofindustrialengineering,changingthewaythedisciplineispracti