商务交际英语(1)期末复习

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1、《商务交际英语（1）》期末复习一纸开卷一、选择题（每小题2分，共20分）主要测试学生对基本概念的理解和应用,参考练习册每章的第一部分练习。如：1.Whichofthefollowingdescribesamemowrittentoapresidentfromadepartmentsupervisor?AA.Upward,formal,internal2.WhichsentencecontainsfiveW’s?BB.Newemployeesshouldreportat8:30a.m.onMonday,Octoberforanorientations

2、ession.3.Whichofthefollowingmainideasshouldbecommunicatedinabusinessmessageinindirectorder?DD.Yourlibrarybooksareoverdueandafinehasbeenassessed.4.Whichofthefollowingdescribesacross-culturalcommunicationsituation?CC.Areceptionistspeaksslowlytoaclientwhospeakswithaheavyaccent.5.

3、Insteadofmakingjudgementsbasedonsterotypes,youshouldBB.learntounderstandpeopleasindividuals6.AkeytoreceivinghonestfeedbackisCC.thesender’sattitude7.AnagendaisBB.theorderofbusinesstobediscussedduringameeting8.Whichofthefollowingshouldbeusedforamessagethatistoprovideinformationf

4、oragroupofpeople(someareinsidethecompanyandsomeareoutside)?CC.Areport9.Whichofthefollowingstatementspromotesgoodwillbyusingcourteouswords?DD.Perhapsyouoverlookedlastmonth’sstatement,asyouraccountispastdue.1310.TheheadingofamemointraditionalformatconsistofB.B.TO,FROM,DATE,andSU

5、BJECTlines11.Whichofthefollowingisaninternalbarriertocommunication?AA.Theshynessofperson.12.Whichofthefollowingstatementsbestdefinescommunication?CC.Thesendingandinterpretingofmessages.13.ThesendersignshisorherinitialsornametomemotoindicatethatheorsheCC.hasreadthememo14.Whicho

6、fthefollowingisaformofsecondaryresearch?AA.Readinganarticleinamagazine.15.Whichofthefollowingsentencescontainsaredundantexpression?AA.CurrentlywehaveanoverstockofredandblueT-shirt,asofhisweek.16.Whichtypeofletterisconsideredagoodwillletter?AA.Aletterofacknowledgement.17.Whicho

7、fthefollowingwouldbepartofananalyticalreport?DD.Alloftheabove.18.Whichofthefollowingwouldbethebestbeginningforanacknowledgement?DD.Ireceivedyourorderfor15speakersets.19.Whichofthefollowingisbasedondate?AA.Findings.20.Whichofthefollowingisanexampleofexternalcommunication?BB.Aco

8、llectionlettersenttoacustomer.21.Culturaldifferencescanbecomm