7天连锁酒店前台岗位手册

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1、7天连锁酒店前台岗位手册2013-04-15版目录第一章岗位概述..................................................................4一、岗位职责.................................................................4二、工作内容.................................................................4第二章应知应会..................

2、................................................7一、服务规范.................................................................7二、酒店周边信息.............................................................8三、酒店内部信息.............................................................9四、酒店推出优

3、惠措施的内容...................................................9五、商务服务项目收费标准....................................................10六、会员服务................................................................10七、前台销售技巧............................................................13八、

4、前台所用系统............................................................13九、前台所用设备............................................................16十、前台常用英语............................................................16十一、识别证件、信用卡、人民币.............................................

5、.17十二、POS机的介绍..........................................................18十三、消防知识、灭火器的使用................................................19十四、突发事件的应急处理....................................................19第三章规章制度..........................................................

6、......31一、入住登记制度............................................................31二、房费加收制度............................................................31三、医药箱管理制度..........................................................32四、申购、盘点物品制度........................................

7、..............32五、安全制度................................................................321、房卡管理制度.......................................................322、资料卡管理制度.....................................................323、钥匙管理制度...........................................

8、............334、对讲机管理制度.....................................................34六、财务制度........................................