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1、AnAnalysisofInternationalServiceOutsourcingIndustryDevelopmentStatusandCountermeasures Abstract:Therapiddevelopmentofglobalserviceoutsourcingtodevelopingcountrieshasbroughtnewopportunities,attractedthecloseattentionofallcountries.Articletothecountry'sfifthhundredcounties,JiangsuProvince,Ta
2、icangCity,forthestudysample,TaicangCity,thedevelopmentofserviceoutsourcingindustryinthestatusquo,analysisofthecurrentdevelopmenttrendofinternationalserviceoutsourcing,thenpresentsthedevelopmentofinternationalserviceoutsourcingTaicangmainCountermeasures. Keywords:serviceoutsourcing;IFtechni
3、calsupport;internalmanagementofenterprises CLCnumber:F127Abstract:A ArticleID:1674-1145(2009)27-0012-02 Sincethe20thcentury,90years,withtechnologicaladvancesandeconomicglobalizationdeepens,theinternationalserviceoutsourcingameteoricrise,flourish.InformationTechnolog
4、yOutsourcing(InformationTechnologyOutsourcing,referredtoasITO)andBusinessProcessOutsourcing(BusinessProcessOutsourcing,referredtoasBPO)istheoutsourcingoftwomainbusinessareas.ITOmainbusinessscope:ITsystemoperationservices,ITsystemapplicationmanagementservicesandITtechnicalsupportmanagementservices
5、,includingsoftwareoutsourcing.BPOservicesinclude:demandmanagement,suchasmanagingtherelationshipbetweenenterprisesandcustomers;enterpriseinternalmanagement,suchashumanresources,financeandfinance;businessoperationsmanagement,suchascallcenters,customerservice;supplychainmanagement,suchasprocurement,
6、transportation. 1,Taicangcity,thedevelopmentofinternationalserviceoutsourcingindustryinthestatusquo TaicangCity,internationalserviceoutsourcingindustryinordertobeawardedtheOfficeofForeignEconomicandTrade',JiangsuProvince,aninternationalserviceoutsourcingbasecitie
7、s'titleasanopportunity,relyingonthegradualgrowthofTaicangPortEconomicDevelopmentZone,theportlogisticsindustryandtherapiddevelopmentofadvancedequipmentmanufacturingindustry,presenting'fourbasiccharacteristics': O
