oregon state board of nursing 2003-05 links to oregon benchmarks

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1、.LinkstoOregonBenchmarksFirstReviAgencyName:Nursing,OregonStateBoardofLastRevised:11/23/03ContactPerson:PatMilesPhone:(503)731-4745ext.231AlternateContact:JoanBouchardPhone:(503)731-4745ext.230RelatedOregonBenchmarks(OBMs)orHigh-LevelOutcomes(HLOs):NoprimarylinkstoOregonBenc

2、hmarks.AMission:TheOregonStateBoardofNursingstrivestoprotectandpromotethepublic’shealth,safetyandwellbeingbyregulatingnursingpracticeandeducation.AgencyGoalOBM#HLO#KeyPerformanceMeasurePM#PMSinceNeworMod.?2000Value2005TargetLeadDivisionorUnit(Optional)Goal1a.ExcellentCustome

3、rService:Customersatisfactionwiththelicensureapplicationprocess.MissionPercentofcustomerswhoratetheBoardpositivelyinthefollowingserviceareas:(a)accuracyofinformation(b)courtesyofstaff(c)easeofaccesstostaff85100-1199686%85%72%90%90%90%Goal1b.ExcellentCustomerService:Responsiv

4、enesstoCustomersMissionPercentofallACD(AutomatedCallDistributor)telephonecallsansweredbyaliverepresentativewithin10seconds.85100-22002NewN/A95%Newprogram,implemented5/2002.ExcellentCustomerService:ResponsivenesstoCustomersGoal1b.MissionPercentofbusinessdaysinwhichthelicensev

5、erificationhotlines(telephoneandinternet)are,atcloseofbusiness,currenttothepreviousbusinessday85100-32002NewN/A99%Goal1c.ExcellentCustomerService:OperationalEffectivenessMissionPercentofrenewalapplicationsprocessedwithin5workingdays.(Definedasreviewingandeitherissuingthelice

6、nseornotifyingthepersonofapplicationdeficiencies.)85100-41996ModNotAvail.97%Goal1c.MissionPercentofinitialapplicationsprocessedwithin5workingdays.(Definedasreviewingandeitherissuingthelicense,notifyingthepersonofapplicationdeficiencies,orschedulingthepersonfortesting.)85100-

7、51996ModNotAvail.97%Goal1d.ExcellentCustomerService:AccessibilityofBoardInformationtoConstituentsMissionAveragenumberofdailyvisitstoagencywebsite85100-62002NewN/A400Revisedwebsite/trackinglaunchedJanuary2002.E:file-serverfs_tmpdownloade9fb6d7cbde4d52d46d56de8af3e8b48.doc

8、10Goal1d.MissionAveragenumberofpeoplereachedbyinformationalpresentationsbys