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1、WhitePaperAugust2006BMC®Remedy®ITServiceManagement7.0ConceptsCopyright1991–2006BMCSoftware,Inc.Allrightsreserved.BMC,theBMClogo,allotherBMCproductorservicenames,BMCSoftware,theBMCSoftwarelogos,andallotherBMCSoftwareproductorservicenames,areregisteredtrademark
2、sortrademarksofBMCSoftware,Inc.Allothertrademarksbelongtotheirrespectivecompanies.BMCSoftware,Inc.,considersinformationincludedinthisdocumentationtobeproprietaryandconfidential.Youruseofthisinformationissubjecttothetermsandconditionsoftheapplicableenduserlice
3、nseagreementornondisclosureagreementfortheproductandtheproprietaryandrestrictedrightsnoticesincludedinthisdocumentation.RestrictedRightsLegendU.S.GovernmentRestrictedRightstoComputerSoftware.UNPUBLISHED--RIGHTSRESERVEDUNDERTHECOPYRIGHTLAWSOFTHEUNITEDSTATES.Us
4、e,duplication,ordisclosureofanydataandcomputersoftwarebytheU.S.Governmentissubjecttorestrictions,asapplicable,setforthinFARSection52.227-14,DFARS252.227-7013,DFARS252.227-7014,DFARS252.227-7015,andDFARS252.227-7025,asamendedfromtimetotime.Contractor/Manufactu
5、rerisBMCSoftware,Inc.,2101CityWestBlvd.,Houston,TX77042-2827,USA.Anycontractnoticesshouldbesenttothisaddress.ContactingUsIfyouneedtechnicalsupportforthisproduct,contactCustomerSupportbyemailatsupport@remedy.com.Ifyouhavecommentsorsuggestionsaboutthisdocumenta
6、tion,contactInformationDevelopmentbyemailatdoc_feedback@bmc.com.Thiseditionappliestoversionversion7.0ofthelicensedprogram.BMCSoftware,Inc.www.bmc.comWhitePaperBMCRemedyITServiceManagement7.0ConceptsTheBMCRemedyITServiceManagement7.0ConceptsWhitePaperdescribes
7、theconceptsunderlyingtheBMCRemedyITServiceManagementapplications,andgivesbestpracticesforestablishingITserviceandsupportusingBMCRemedyITServiceManagement(ITSM)tomanagedataaboutyourITenvironment.Thiswhitepaperisintendedforanyonewhowantstolearnaboutandunderstan
8、dITSMingeneralandthefunctionalityoftheapplicationsinparticular.ITconfigurationmanagers,applicationadministrators,andassetanalystsaresomewhowillbenefitfromthisinformation.IntroducingtheBMC
