全面护理管理对乳腺疾病患者护理质量及满意度的改善分析

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1、全面护理管理对乳腺疾病患者护理质量及满意度的改善分析肖文丽(四川省广汉市人民医院外科四川广汉618300)A的：分析全面护理管理对乳腺疾病患者护理质量及满意度。方法：选取2012年1月到2014年12月间我院收治的乳腺癌患者共90例，根据术后护理方式不同分为对照组与研究组，研究组实施全面护理管理，对照组实施常规护理，比较两组护理质量、患者对护理满意度、护理期间生活质量与并发症发生率等。结果：研究组患者对护理人员护理质量的评分在沟通能力、护理熟练度、护理责任性、主动服务性、应急能力以及书写规范上均显著高于对照组，差异均具有

2、统计学意义(R<0.05)；研宂组护理期间生活质量改善率显著高于对照组，而患者并发症发生率明显低于对照组，差异均具有统计学意义(P<0.05)；研究组护理期间生活质量改善率显著高于对照组(P<0.05),而患者并发症发生率比较无统计学意义(P>；0.05)o结论：全面护理质量控制能够为患者带来更优质的服务，提高患者的住院的舒适度和满意度，提升医院的形象，增加医院的经济效益和社会效益，值得各人医院应用。【关键词】全面护理管理；乳腺疾病患者；护理质量；满意度R471A2095-1752(2015)19-0071-03An

3、alysisandimprovementofcomprehensivenursingmanagementonpatientswithbreastdiseasenursingqualityandsatisfactionXiaoWenliDepartmentofSurgery,GuanghanPeople'sHospitalofSichuanProvince,Guanghan,Sichuan,618300,China【Abstract】ObjectiveToanalyzethecomprehensivenursingmana

4、gementonnursingqualityandsatisfactionofpatientswithbreastdisease.MethodsFromJanuary2012toDecember2014inourhospitalofbreastcancerpatients90cases,accordingtothepostoperativenursingmethodsweredividedintocontrolgroupandstudygroup.Comparisonoftwogroupsofnursingquality

5、,patientsatisfactionwithcare,qualityoflifeduringtheperiodofnursingandcomplication.ResultsThescoreofnursingqualityofnursingstaffofthepatientsinthestudygroup,nursingcommunicationskillsproficiency,nursingresponsibility,activeservice,emergencyresponsecapabilityandwri

6、tingnormsweresignificantlyhigherthanthecontrolgroup,thedifferenceswerestatisticallysignificant(P<0.05);thestudygroupduringnursingtoimprovethequalityoflifewassignificantlyhigherthanthecontrolgroup,theincidenceofcomplicationswassignificantlylowerthanthecontrolgr

7、oup,thedifferenceswerestatisticallysignificant(P<0.05);thestudygroupduringnursingtoimprovethequalityoflifewassignificantlyhigherthanthecontrolgroup,andtheincidenceofcomplicationswassignificantlylowerthanthecontrolgroup(P<0.05),andthedifferenceswerenostatist

8、icallysignificant(P>0.05).ConclusionsThecomprehensivenursingqualitycontrolcanbringbetterservicetopatients,improvepatientscomfortandsatisfaction,enhancetheim