GBZ19024-2000质量经济性管理指南.pdf

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1、ies03-120.10A00免费标准下载网(www.freebz.net)场黔中华人民共和国国家标准GB/z19024一2000idtISO/TR10014:1998质量经济性管理指南Guidelinesformanagingtheeconomicsofquality2000一01一05发布2000一06一01实施国家质M技术监督局发布免费标准下载网(www.freebz.net)无需注册即可下载免费标准下载网(www.freebz.net)GB/Z19024--2000目次前言·······

2、····························，··············································································⋯⋯BISO前言···································。···································，··································⋯⋯N引言························

3、··························································································⋯⋯V1范围··············································································································⋯⋯12引用标准··························。⋯‘·······

4、································································⋯⋯13定义···············································································································⋯⋯14组织的基本目的··································。·······················

5、····································⋯⋯15质量经济性管理······，····················。································································。···⋯⋯16识别和(或)评审过程······················································，-···················。····。········⋯⋯27

6、组织的立场······································································································⋯⋯27.1识别过程活动·.....................................................................................................27.2监控费用·····················

7、···························································。。···················⋯⋯37.3编制过程成本报告·······················，·······························································⋯⋯‘二38顾客的立场···································，······················

8、············································⋯⋯38.1识别影响顾客满意度的因素·································································。············⋯⋯3812监测顾客满意度·······················································。·····································⋯⋯48