GBZ 19024-2000; 质量经济性管理指南

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1、ies03-120.10A00场黔中华人民共和国国家标准GB/z19024一2000idtISO/TR10014:1998质量经济性管理指南Guidelinesformanagingtheeconomicsofquality2000一01一05发布2000一06一01实施国家质M技术监督局发布GB/Z19024--2000目次前言···································，·····················································

2、·························⋯⋯BISO前言···································。···································，··································⋯⋯N引言···············································································································

3、···⋯⋯V1范围··············································································································⋯⋯12引用标准··························。⋯‘·······································································⋯⋯13定义······················

4、·························································································⋯⋯14组织的基本目的··································。···························································⋯⋯15质量经济性管理······，····················。······················

5、··········································。···⋯⋯16识别和(或)评审过程······················································，-···················。····。········⋯⋯27组织的立场·································································································

6、·····⋯⋯27.1识别过程活动·.....................................................................................................27.2监控费用················································································。。···················⋯⋯37.3编制过程成本报告·············

7、··········，·······························································⋯⋯‘二38顾客的立场···································，··································································⋯⋯38.1识别影响顾客满意度的因素··················································

8、···············。············⋯⋯3812监测顾客满意度·······················································。·····································⋯⋯48.3编制顾客满意度报告··································································