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1、旅游英语（1）-0002浙江广播电视大学形成性测评系统课程代码：3306806参考资料试卷总分：100单选题(共10题,共20分)1.(2分)Thedishisnamed__________reveredSongDynastypoet,artistandcalligrapherSuDongpo.A、inB、forC、afterD、before参考答案：C2.(2分)Howmanypeopledoyouhave?Atable_____ten?A、forB、atC、ofD、with参考答案：A3.(
2、2分)LongjingGreenTeawasnotonlychosenasa_______totheimperialrulersbutalsoexportedoverseas.A、giftB、goodC、treasureD、tribute参考答案：D4.(2分)So_________pleasantandharmoniouscoloursisoneofthemainprincipleswhen__________Chinesefood.A、have,cookB、have,cookingC、toh
3、ave,tocookD、tohave,cooking参考答案：D5.(2分)Wehavevarious_______,suchasbeans,peas,cabbage,eggplantandcauliflower.Whichonedoyouprefer?A、dishB、foodC、vegetablesD、cuisine参考答案：C6.(2分)Doyouknowhowthenameofourcity________intobeing?A、cameB、comeC、enterD、iscoming参考答
4、案：A7.(2分)Formostpeople,it’s__________oftheexperienceintheirlife.A、partinpartB、partorparcelC、parcelinoneD、partandparcel参考答案：D8.(2分)WhichofthefollowingancienttownsisorareonthelistofUNESCO’sWorldCulturalHeritage?A、LijiangandPingleB、PingyaoandPingleC、Wuz
5、henandYongdingD、Xidi,Hongcun,Lijiang,PingyaoandYongding参考答案：D9.(2分)Excuseme,canI_______theInternetinmyroom?A、takeB、usedC、haveaccesstoD、enter参考答案：C10.(2分)—Ireallyappreciateyourhelp.—______________.A、It'smydutyB、Ishouldhelp.C、Don'tmentionit.D、I'dloveto
6、参考答案：C阅读理解(共1题,共20分)11.(20分)Inadditiontotracking(追踪)complaints,itisofcoursealsoimportanttotrainyourstaffonthetoolstheyneedtoproperlyhandlecomplaints.Herearesometipsonhandlingcomplaintsforyournextmeeting:?Listenwithoutinterrupting.Whenguestsa1、Whenagu
7、esthasacomplaint,asastaffmember,howwillyoutrytolisten?A、Giveabowandofferadrink.B、Nodandmakeanapology.C、Listeninteractivelywithoutinterrupting.D、Keepsilent.2、Accordingtotheauthor,howwillyoushowyourattentivenesswhenlisteningtotheguest’scomplaint?A、Main
8、taintheeyecontact.B、Haveneutralfacialexpressions.C、AvoidtheeyecontactandlowertheheadD、Maintaintheeyecontactandhaveneutralfacialexpressions.3、Whenansweringthephone,whatarethe“verbalnods”like?A、“Isee.”B、“Okay.”C、“Alright.”D、“Isee,”“okay,”and“alright.”4
