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1、www.3722.cn大量管理资料下载INTERNATIONALSTANDARDQualitymanagementsystems-Requirements1.Scope范围1.1General概述ThisInternationalStandardspecifiesrequirementsforaqualitymanagementwhereanorganization本国际标准所订之品质管理系统要求，当一个组织a)needstodemonstrateitsabilitytoconsistentlyprovide
2、productthatmeetscustomerandapplicableregulatoryrequirements,and必须展现其提供符合顾客要求及符合适用法规要求一致的产品能力，及b)aimstoenhancecustomersatisfactionthroughtheeffectiveapplicationofthesystem,includingprocessesforcontinualimprovementofthesystemandtheassuranceofconformitytocusto
3、merandapplicableregulatoryrequirements.透过对系统有效应用以增进顾客满意之目标，包含对系统的持续改善各流程和对顾客要求及适用法规要求之符合的保证NOTEInthisInternationalStandard,theterm“product”appliesonlytotheproductintendedfor,orrequiredby,acustomer.注：本国际标准内之『产品』一词是指只适用于预期的或顾客要求的产品1.2Application应用Allrequireme
4、ntsofthisInternationalStandardaregenericandareintendedtobeapplicabletoallorganizations,regardlessoftype,sizeandproductprovided.本国际标准的所有要求是通用的，并期望适用于不论型式、规模大小与所提供产品的所有组织Whereanyrequirement(s)ofthisInternationalStandardcannotbeappliedduetothenatureofanorganiz
5、ationanditsproduct,thiscanbeconsideredforexclusion.当本国际标准的任何要求因组织及其产品之性质而无法适用，可以考虑加以排除Whereexclusionsaremade,claimsofconformitytothisInternationalStandardarenotacceptableunlesstheseexclusionsarelimitedtorequirementswithinclause7,andsuchexclusionsdonotaffect
6、theorganization’sability,orresponsibility,toprovideproductthatmeetscustomerandapplicableregulatoryrequirements.当排除进行时，除非这些排除被限制在条文7内之要求，且这些排除不能影响组织能力或责任，及提供实现符合顾客与适用法规要求的产品，否则无法主张符合本国际标准2Normativereference引用标准Thefollowingnormativedocumentcontainsprovisionsw
7、hich,throughreferenceinthistext,constituteprovisionsofthisInternationalStandard.Fordatedreferences,subsequentamendmentsto,orrevisionsof,anyofthesepublicationsdonotapply.However,partiestoagreementsbasedonthisInternationalStandard22www.3722.cn大量管理资料下载areencou
8、ragedtoinvestigatethepossibilityofapplyingthemostrecenteditionofthenormativedocumentindicatedbelow.Forundatedreferences,thelatesteditionofthenormativedocumentreferredtoapplies.MembersofISOandIECmaintai
