2023年湖南电大1月商务交际英语试题

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1I.MULTIPLECHOICES(lOpoints,1pointeach)Choosethe1etterindicatingthebestchoicetocompleteeachsentenceoranswereachquestion.1.eWhichofthefollowingstatementsbestdefinescommunication?A.Theprocessofsendingmessages.B.Theprocessofreceivingmessages.C.Theprocessofsendingandinterpretingmessages.2.Whichofthefoilowingisnotthepurposeofcommunication?A.Toestablishgoodwill.B.Torefuseinvitation.C.Toshareinformation.3.oWhenyouwanttoaskyoursupervisorforadayoff,youshouldusethemediumof.A.readingB.1isteningC.Speaking4.Thesenderofthemessageshould.A.analyzeandunderstandthereceiverB.ignoretheenvironmentalfactorsC.readingandlisteningeffective1y5.3Ameetingbetweentwosalesrepresentativesofthesamedepartmentiscommunication.A.externalB.internalC.1atera1

26.Theinterna1barrierstocommunicationare.A.personalityB.socia1structureC.environment7.Amultinationalcompanyconductsbusinessintwoormore.A.companiesB.nationsC.factories8.The"OK"signmeansinFranee.A."worthless”B.“allrignt”C.”acceptable”9.Youcan1earnaboutcu1turaldifferencesby.A.readingbooksB.trave1ingabroadC.bothAandB10.஺Astereotypeisnotenoughforyoutounderstand.A.onecountry®஺Q.onegroupC.onerpersonILTRUE/FALSE(10points,1pointeach)WriteaTinthespaceprovidedifthestatementistrue.WriteanFinthespaceifthestatementisfalse.Yourjudgmentshou1dbebasedonyourunderstandingofthecoursebook.()11.WhenacompanyputitswebpageontheInternet,itintendstoshareinformationwithothers.)12.Thesenderisresponsibieforreadingandlisteningeffec

3tively.()13.Asmi1eisuniversalandmeansthesameinanycu1ture.()14.Understandingpeopleinstereotypeishe1pfu1toeffectivecommunication.()15.Inadirectorder,themainideashouldbeplacedfirst.()16.Memosarelessexpensive,time-consumingandcomplexthanconferencecallsormeetings.()17.Inplanninganagenda,donotconsidernewbusinessatthistime.()18.Allgoodwill1ettersrequiresupportinginformation.()19.Afriendship1ettermayormaynotneedsupportinginformation.()20.Anappendixanda1etteroftransmittalaretwosupplementarypartsofaformalreport.III.READINGCOMPREHENSION(20ponits,2pointseach)Readthefol1owingtwopassagesandanswerthequestions.PassageOneAhighlysuccessfulGermanautomotivecompanyrecentlymergedwithaU.S.carmaker.MembersoftheGermanteammetwithAmericanstaffmembersinDetroit.AnitaBoazhadbeenemp1oyedattheDetroitsiteforsevenyears,movingfromadministrativeassistanttomanager.AsaresuItofthemerger,Anita'snewsupervisorwouldbeanewlyrelocatedGermanmanager,HansDertmann.Shewasverycomfortab1einthere1axedatmosphereoftheAmericanofficebutwasa1ittlenervousaboutmeetingtheGermanvisitors.SheworriedthattheirEnglishwouldn'tbegoodenoughforhertounderstandeasily.

4Anita'sfirstmeetingwithMr.DortmannwassetforaFriday-casualdayattheDetroitoffice.Anitachosesomeniceslackstowear,insteadofjeans.Trafficwasunusuallyheavy;Anitawasafewminuteslatefbrthemeeting.Thedoorwasclosed.Sheknoekedonceandwentin.TheGermans,alldressedinconservativebusinesssuits,weresittingataconfefencetable.AnitareachedoutherhandtoDortmannandsaidwithasmile,“Goodmorning,Hans.It'sgoodtomeetyou!I'mAnitaBoaz.,?Dortmannrosehesitantly,thenrespondedwithabriefgreetingandsatdown.Anitawasbaffledbyhischillyreaction.Thenshedecidedmaybehewasn'tusedtoworkingwithwomenatthemanagement1eve1.Afewweekslater,thecompanyofferedsomesessionsoncultura1orientation.Anita1earnedthefo1lowingaboutGermanbusinesspeop1e:theyhaveahighregardforauthorityandstructure;theygreeteachotherformally3theyenjoyworkingwithdataandotherconcrete“evidence"3theytendtoseparatebusinessandp1easure.Overtime,Anitaandherco11eaguesinDetroitdevelopafriendlierrelationshipwiththeGermans.Butfirsttheyhadtoestablishrespectforoneanother.21.Thisstoryhappenedin.A.China^B.AmericaC.Germany22.Anitaworriedthathernewsupervisor.A.wouldn?tspeakfluentEng1ish஺B.wouldchangetherelaxedatmosphereC.wouldcriticizeherwearing23.HowdidDortmannreactwhenAnitagreetedtohimwithenthusiasm?

5A.Heta1kedtoherfriend1y.gB.HewasangrywithheC.Hegreetedherbrief1y.24.Anita1earnedthefolIowingaboutGermanbusinesspeopleEXCEPT_A.theygreeteachotherforma11y஺B.theyse1domconsiderauthorityC.theyoftenseparatebusinessand1easure25.ThestoryismainlyaboutA.customsofAmericanbusinessesB.prob1emsinpersonaldevelopmentC.cu1turaldiversityinworkplacePassageTwoEachyear,about8.5mi11ionpeopleintheUKhavetocompleteataxreturnSTᵭVᓫ.Thisincludesa11seIf-employedpeopIeandsomeothers.TaxpayersshouldbeverycarefulwhentheyfilIitinbecauseiftheymakeanymistakes,theymightreceiveaheavyfineXY.TheInlandRevenueistakingatoughlineagainstpeoplecompletingthemwrongly,sobecarefuI.Onaverage,thetaxofficeteIIsus,abOut30%ofaIItaxreturnsinC1udesomesortoferror.ConsequentlytheysendoutaImostamiIlionpenaItynoticestoBritishtaxpayers.Thisisnottheonlyproblem.Ifyousendinyourreturn1ate,youmakeanothermistake.ThisaIsoresultsinaheavyfine.Thistime,thefi

6neisaImostasmuchasthetaxbilIitself.AsaresuIt,theInIandRevenuereceivesanincredible£50miHioninfines.Thetaxreturnmustbereturnedby31January.That'sthedeadline.However,thebiggestmistakeyoucanmakeisnottosendtheformbackatall.ThismakestheInlandRevenuevery,veryunhappy.26.Whatisthepassagemainlyabout?A.IttaIksaboutmistakesmadeonthetaxreturnandthepenalties.B.Itteacheshowtofillinandwhentoretumthetaxreturn.C.ItintroducesthehistoryofthetaxreturnintheUK.27.Accordingtothepassage,whichofthefollowingstatementsisNOTtrue?A.About8.5miIlionpeopIeintheUK,includingself-employedpeople,havetocompIeteataxreturn.B.IftaxpayersmakeanymistakeswhentheycompIetethetaxreturn,theymighthavetopayalargesumofpenaltyforthemistakes.C.TheInlandRevenue,whichisresponsibIeforcollectingtaxreturns,doesn*ttakethesemistakesasaseriousproblem.28.Whatdoesthe30%ofalltaxreturnswitherrorsresultin?A.Amillionpenaltynotices."B.Ami11ionoralwarnings.C.AmiIlionpoundsinfines.29.Whenistheamountofthefinemostlyequaltothatofthetaxbi

711?A.Whenyouwritedownawrongnumberinyourtaxreturn.B.Whenyousendinyourreturnafter31January.C.Whenyouloseyourtaxreturn.30.Whatisthemostseriousmistakementionedinthispassage?A.Makingmistakesinyoutaxretum.஺B.Sendinginyourtaxreturnlate.C.Failingtosendyourtaxreturnback.IV.TRANSLATION(20points,5pointseach)Translatethefol1owingpassagesintoChinese.31.Feedbackistheresponseofareceivertoamessage.Feedbackmaybenonverbal(asmile,afrown,apause,etc.)oritmaybeverbal(atelephonecalloraletter),Anyresponse-evennoresponse—isfeedback.32.®Communicationski11sareespeciallyimportantwhenyoucommunicatewithpeopleofdiversebackgrounds.Inadditiontojustwritingorspeakingeffectively,youneedtoaddelementsofsensitivity,understandingandtoleranceinyourcommunication.33.Courteouswordsarepositive,considerate,andbias-free.Courteousbusinesscommunicationsaddressreceiversbytheirpropertitles,capturethereceivers'attention,andencourageapositiveresponse.34.Everthoughmemosande—maiIsarethemostfrequentlyusedformofwrittenbusinesscommunication,peoplesometimesabusethem.Abuseoccurswhenthesemessagesare(1)writtentoofrequently,(2)writtentogainattention,(3)writtenbyacommittee,and(4)rewrittenforeach1evelofmanagement.WRITING(40points,35.10points,36.10points,37.20points)

835.Accordingtothegivenfacts,formatabusinessenvelope.Thesender:஺MrRogerWizard,ManagerAssistant,WirelessCommunicationCo.Ltd.54OxfordStreet,London,OS56LD,U.K.Thereceiver»ProfessorTianyiZhang,DirectorofComputerDepartment,HunanOpenUniversity66LotusRoad,Changsha,Hunan,41004,China36.Writeamemointraditionalformataccordingtothefollowingsituation.Assumethatyou,CuidoNove11o,areheadofthe1ayawaydepartmentina1argeretailStore,Healy'sEmporium.WriteamemotoaI1membersofyourdepartment.ExplainthatmanagementhasdecidedthatemployeescannottakeannualvacationsduringNovemberandDecemberbecauseoftheholidaySeason.UsetheindirectOrderandpositivelanguagetowritethismemo.YoumaydeCidethedateandsubject.37.WritealetteraCcordingtothesituatiOnbelow.OnDecember29,2023,you,TamaraHindieworth,aregoingtowriteanordertobuysomethingrecommendedbyMs.AliciaDevon,whosentyouthemostrecentsalescatalog.Youaregoingtobuy3WinthropDrillSet(No.456-t)with$49perunitand2OsborneBoneChinaServiceforEight(No.9071)with$75perunit.Besides,youneedtoadd$25asshi

9ppingcoststothetotalcosts.You'dIikeMs.DevontosendthegoodstothefoIlowingaddress:TamaraHindleworth,4509EastKeynoteDrive,Texarkana,KY42601-9051Ms.AIiciaDevon'saddressis:WhitlockCataIogSaIes,708North14rhEast,OgdenUT84625-0096

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