Howtopolishwood清洁木制家具和木制地板

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1、STANDARDOPERATINGPROCEDURE标准操作程序HOWTOPOLISHWOODENFURNITUREANDWOODENFLOORS清洁木制家具和木制地板TaskNumber:任务号：PA-0011Department:部门：Housekeeping客房部DATEISSUED：制定日期：August20052005年8月GuestExpectation:客人期望：Iexpecthotelstopolishtheirwoodenfurniture.Icannotunderstandhotels,whohaveunpolishedwoodenfloorsasitmakesthe

2、hotellookdullandlifeless.我希望酒店清洁木制家具。我无法理解那些任由地板堆满了灰尘而不去清洁的酒店的做法。TIMETOTRAIN:培训时间：25minutes25分钟Whyisthistaskimportantforyouandourguests?为什么这项工作对客人和我们都很重要？Answers:回答：1.Iunderstandtheimportanceofapolishedwoodenfloor,asitenhancestheimageofthehotel.清洁的木地板对酒店的印象非常重要.2.Itisimportantformetoknow,howwehav

3、etopolishafloor,especiallyifitisold.重要的是让我知道如何清洁地板，特别是当它非常陈旧时3.WecanincreasetheGSTSscore曾进客人的满意度.4.Wecanshowourprofessionalism.表现我们的专业WHAT/STEPS什么/步骤TRAININGQUESTIONS培训了可题HOW/STANDARDS如何做/标准1)Preparation准备Prepareallcleaningtoolsandcleaningmaterialrequired.准备好所有的清洁用具.Removeitemsfromthesurfacetobep

4、olished.移开地面上所有的物品.Woodensurfacesshouldbepolishedperiodicallytomaintainaglossyappearanceandalsotoprotectthesurface.木制表囿需要擦凫.定期保养其光亮的表面，以到达保护的作用.Put“Workinprogresssign"inplace.放置标示牌.WhydoIneedtohavecleaningmaterialavailable?为什么我需要使用清洁材料？IsasignnecessaryevenifIamjustpolishingarmchairs?如果我仅仅是清张坐椅，是否

5、也需要放置标?2)Cleaning清洁Sprayfurniturewaxontoafoldedpieceofcleaningcloth.在一张折叠起来白布上喷洒蜡^Wipethesurfacewiththeclothincircularmovementsuntilitshines.圆型擦拭地板，直到地板发凫.WhydoIneedtofoldthecloth?为什么我需要将布折叠起来？WhatwaxdoIneedtospary?我需要使用什么样的蜡？3)Finishcleaning结束Replaceitemsinthesamepositionasbefore.将物品放回原先的位置.Hous

6、ekeeperwilldeterminethescheduleforperiodicalpolishingofwoodenstructuresandfurniture.管家部经理会制定清洁木制地板和家具的计划.WhydoIneedtoreplacemoveditems?为什么我需要将物品放回原位？WhycanInotpolishwheneverIfeel?为什么需要按计划清洁木制地板和家具？4)Storage存放Returnchemicalcontainerstothestoreandplaceneatlyonshelf.将清洁剂容器放回仓库并放在架子上WheredoIneedtosto

7、rethechemicals?我需要在哪里存放清洁剂？5)Reportdefects问题报告Reportfurnituredefectsimmediatelyiffoundwhilecleaning.清洁时有任何问题需要立即报告.WhydoIhavetoreportimmediately?为什么我需要立即报告？Summaryquestions:问题概述：1.Whatisimportantwhenpreparingtopolishaw