howtopolishwood清洁木制家具和木制地板

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1、STANDARDOPERATINGPROCEDURE标准操作程序HOWTOPOLISHWOODENFURNITUREANDWOODENFLOORS清洁木制家具和木制地板TaskNumber:任务号：PA-0011Department:部门：Housekeeping客房部DateIssued:制定日期：August20052005年8月GuestExpectation:客人期望：Iexpecthotelstopolishtheirwoodenfurniture.Icannotunderstandhotels,whohaveunpolishedwoodenfloorsasitma

2、kesthehotellookdullandlifeless.我希望酒店清洁木制家具。我无法理解那些任由地板堆满了灰尘而不去清洁的酒店的做法。TimetoTrain:培训时间：25minutes25分钟Whyisthistaskimportantforyouandourguests?为什么这项工作对客人和我们都很重要？Answers:回答:1.Iunderstandtheimportanceofapolishedwoodenfloor,asitenhancestheimageofthehotel.清洁的木地板对酒店的印象非常重要.2.Itisimportantformetok

3、now,howwehavetopolishafloor,especiallyifitisold.重要的是让我知道如何清洁地板,特别是当它非常陈旧时.3.WecanincreasetheGSTSscore.增进客人的满意度.4.Wecanshowourprofessionalism.表现我们的专业5.WHAT/STEPS什么/步骤HOW/STANDARDS如何做/标准TRAININGQUESTIONS培训问题1)Preparation准备Prepareallcleaningtoolsandcleaningmaterialrequired.准备好所有的清洁用具.Removeite

4、msfromthesurfacetobepolished.移开地面上所有的物品.Woodensurfacesshouldbepolishedperiodicallytomaintainaglossyappearanceandalsotoprotectthesurface.木制表面需要擦亮.定期保养其光亮的表面,以到达保护的作用.Put“Workinprogresssign”inplace.放置标示牌.WhydoIneedtohavecleaningmaterialavailable?为什么我需要使用清洁材料?IsasignnecessaryevenifIamjustpolis

5、hingarmchairs?如果我仅仅是清洁一张坐椅,是否也需要放置标示牌?2)Cleaning清洁Sprayfurniturewaxontoafoldedpieceofcleaningcloth.在一张折叠起来的布上喷洒蜡.Wipethesurfacewiththeclothincircularmovementsuntilitshines.圆型擦拭地板,直到地板发亮.WhydoIneedtofoldthecloth?为什么我需要将布折叠起来?WhatwaxdoIneedtospary?我需要使用什么样的蜡?3)Finishcleaning结束Replaceitemsinth

6、esamepositionasbefore.将物品放回原先的位置.Housekeeperwilldeterminethescheduleforperiodicalpolishingofwoodenstructuresandfurniture.管家部经理会制定清洁木制地板和家具的计划.WhydoIneedtoreplacemoveditems?为什么我需要将物品放回原位?WhycanInotpolishwheneverIfeel?为什么需要按计划清洁木制地板和家具?4)Storage存放Returnchemicalcontainerstothestoreandplaceneat

7、lyonshelf.将清洁剂容器放回仓库并放在架子上WheredoIneedtostorethechemicals?我需要在哪里存放清洁剂?5)Reportdefects问题报告Reportfurnituredefectsimmediatelyiffoundwhilecleaning.清洁时有任何问题需要立即报告.WhydoIhavetoreportimmediately?为什么我需要立即报告?Summaryquestions:问题概述:1.Whatisimportantwhenpreparingtop