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1、www.hbr.orgHBRCASESTUDYANDCOMMENTARYWhatshouldtheWillThisOpenSpaceprojectteamdecideaboutthecompany’sWork?newplans,andhowshoulditimplementthatdecision?byJacquelineVischer•Fivecommentatorsofferexpertadvice.Reprint99312TheCEOwantstoincreasecollaborationandcutcostswithanopen-planworkspace,butthekno
2、wledgeworkerssaytheyneedtheirwalls,theirdoors,andtheirprivacy.HBRCASESTUDYWillThisOpenSpaceWork?byJacquelineVischerSashaPasternak,generalmanageroffacilitiesview,anddozensofsmallmeetingspaces,bothforNorthernOil,waspleasedwiththeinnova-openandenclosed.SashalikedthewayAbby’stiveofficedesignbeingde
3、velopedforthenewdesignhelpedflattentheorganization:every-headoffice.AsshehelpedAbbyEliot,senioronefromseniorexecutivestoadministrativeas-architect,pindrawingsuponNorthern’ssistantshadthesameamountofspace,theconference-roomwall,shereflectedthatthesameaccesstonaturallight,andthesameergo-wide-open
4、,interactiveconceptrespondedwellnomicallysoundfurniture.Shedidn’tthinktoCEOFritzSchumacher’srequestforspacethattheunitheadsweregoingtobehappythatcostlessandsupportedmorecollaborativeaboutgivinguptheirprivateoffices,butFritzwork.hadbeenveryclearthateliminatingindividual“Thisredesignisasmuchabout
5、reinventingprivateofficeswasapriority.howweworkasitisaboutreducingspace“Solongasthere’saprivatespaceIcanes-costs,”Fritzhadsaidatthefirstprojectmeet-capetowhenIhavetoprepareforaboarding.“Iwanttosendamessagetoemployees:meeting—that’sgoodenoughforme,”he’dThisisanewera.Weneedtobesmarter,faster,said
6、.“Iamtotallycommittedtobeingaccessi-andmorecollaborative.”bletherestofthetime.TheteamisstrongerThenewdowntownfacilitywasbeingde-thantheindividualsthatmakeitup—andwhatsignedtofostercasualmeetingsandoff-the-cuffkindofateamcanitbeifpeopleworkaloneconversations.Therewerethreetimesasmanybehindclosed
7、doors?”conferenceroomsasinthecurrentspace,asNorthernOilwasbeingchallengedbyawellasalibrary,adiningroomwithafabulousnumberofsmall,aggressiveoil-andgas-explorationCOPYRIGHT©1999HARVARDBUSINESSSCHOOLPUBLISHINGCORPORATION.ALLRIGHTSRES