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页数:27页
时间:2018-02-10
《the design of functional (total care) products》由会员上传分享,免费在线阅读,更多相关内容在工程资料-天天文库。
1、J.ENG.DESIGN,VOL.15,NO.6,DECEMBER2004,515540Thedesignoffunctional(totalcare)productsTERESAALONSO-RASGADO,GRAHAMTHOMPSONandBENGT-OLOFELFSTRO¨MTotalCareProducts(FunctionalProducts)areintegratedsystemscomprisinghardwareandsupportservices.TheFunctionalProductsupplier
2、providesallthesupportsystemsthatarerequiredtokeepthehardwareoperable.Thesupportsystemsareoftenreferredtoasservices.ThesuccessofTotalCareProductsdependsuponbothhardwareandservices.Wellestablishedmethodsexistforthedesignofhardware.Incomparison,designprocessesandmeth
3、odsforservicesarenotsowelldeveloped.ThispaperisconcernedwiththedefinitionanddesignoffunctionalProducts,inparticulardesignofservicesinthecontextofTotalCareProducts.Literaturefromtheservicesectorisreviewedexten-sivelytoidentifytheprincipalcomponentsofservicedesign.Th
4、einformationrequiredfortheexecutionofeachcomponentoftheprocess,andoutputsofeachcomponent,areconsideredwithrespecttothedesignofTotalCareProducts.Ofparticularinterestisthecustomer-supplierrelationshipthroughoutthedesignprocess.ThedesignofaTotalCareProductmayinvolvet
5、hecreationofanewservicesystemortheremaybeanexistingsystemthatmaybeadaptedordeveloped.Similarly,hardwaremaybematureorbeacompletelynewproduct.TherearethereforenumberofpermutationsofnoveltyandmaturityinthehardwareandservicecomponentsofanewTotalCareProduct.Thedesignpr
6、ocessesandmethodsemployedmusttakeintoaccounttherequireddegreeofnoveltyineachcomponent.TypicallyacustomerwillbegivenaguaranteeofacertainlevelofavailabilityoftheTotalCareProduct.Thisbringsintosharpfocusthereliabilityandmaintainabilityofthetotalsystem.Furtherresearch
7、directionsinTotalCareProductdesignareidentifiedespeciallyrelatedtofunctionalreliability.1.Introduction1.1.FunctionalproductsFunctionalP¼products,alsoknownastotalcareproducts,areproductsthatcomprisecombinationsofhardandsoftelements.Typically,theyaredescribedascompri
8、singhardwarecombinedwithaservicesupportsystem.Thehardwareelementisclearlyunderstoodandistypifiedbythevastrangeofequipmentpresentlyonofferforsaletocustome
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