business environment and concept performance measure (bec)+

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1、Module43MODPerfoUrmLE ance34 MeTAasurXeEsS:TRANSACTIONSINPROPERTYBusinessEnvironmentandConcepts主讲老师:Amy1Copyright高才国际教育集团M43PerformanceMeasurementA. Measurement FrameworkB. Traditional Financial Statement AnalysisC. Benchmarking and Best PracticesD. Qua

2、lity ControlE. Cost of Quality2 A.Measurement Framework3AMeasurementFrameworks1. Balanced Scorecardsa)Fourperspectivesof theBalancedScorecard Øattempt to translate an organization’sgoals into specific measures with four perspectives ①Financial—Return on

3、 investment and related financial measures ②Customer—nonfinancial measures of customer satisfactionand retention③Internal business processes—measures of operatingeffectiveness & efficiency •Financial measures—costvariances •Nonfinancial measures—number 

4、of defects in production ④Learning andgrowth—measures of employee satisfaction, training, and advancementb)ComponentsoftheBalancedScorecard ØStrategic objectives ØPerformance measures ØBaseline performance ØTargets ØStrategic initiatives 4 AMeasurementF

5、rameworks1. Balanced Scorecardsc)Characteristicsof theBalanced Scorecard ØStrategy—focused ØBalanced ØIncludes both financial and nonfinancial measures ØCauseandeffect linkages ØUnique to the strategy d)StrategyMaysand CauseandeffectLinkagesØPerformance

6、 drivers (leading indicators)ØOutcome performance measures (lagging indicators)Ontime CustomerReturn on Deliveryrate satisfactionInvestment5 AMeasurementFrameworks2. ValueBasedManagement (VBM)a)Translate all activitiesinto theirfinancial valueto thefirm

7、 ØReturn on Investment (ROI)Net Income ROI = Total assets ØDuPont ROI Analysis6 AMeasurementFrameworks2. ValueBasedManagement (VBM)a)Translate all activitiesinto theirfinancial valueto thefirm ØResidual Income Residual Income = Net income －Interest on I

8、nvestment Interest onInvestment = Invested capital × Required rate of return ØResidual Income Profile $NetIncomeResidualIncomeROI%Costofcapital7 AMeasurementFrameworks2. ValueBasedManagement (VBM)a)Translate all activitiesinto th