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1、RobertD.BehnHarvardUniversityWhyMeasurePerformance?DifferentPurposesRequireDifferentMeasuresPerformancemeasurementisnotanendinitself.Sowhyshouldpublicmanagersmeasureperfor-mance?Becausetheymayfindsuchmeasureshelpfulinachievingeightspecificmanagerialpur-poses.Aspartoftheiroverall
2、managementstrategy,publicmanagerscanuseperformancemea-surestoevaluate,control,budget,motivate,promote,celebrate,learn,andimprove.Unfortu-nately,nosingleperformancemeasureisappropriateforalleightpurposes.Consequently,publicmanagersshouldnotseektheonemagicperformancemeasure.Instea
3、d,theyneedtothinkseri-ouslyaboutthemanagerialpurposestowhichperformancemeasurementmightcontributeandhowtheymightdeploythesemeasures.Onlythencantheyselectmeasureswiththecharacteristicsnecessarytohelpachieveeachpurpose.Withoutatleastatentativetheoryabouthowperfor-mancemeasurescanb
4、eemployedtofosterimprovement(whichisthecorepurposebehindtheotherseven),publicmanagerswillbeunabletodecidewhatshouldbemeasured.Everyoneismeasuringperformance.1PublicmanagersWhyMeasurePerformance?aremeasuringtheperformanceoftheirorganizations,theirWhatisbehindallofthismeasuringofp
5、erformance?contractors,andthecollaborativesinwhichtheypartici-Whatdopeopleexpecttodowiththemeasures—otherpate.Congress,statelegislatures,andcitycouncilsarein-thanusethemtobeatuponsomeunderperformingagency,sistingthatexecutive-branchagenciesperiodicallyreportbureaucrat,orcontract
6、or?Howarepeopleactuallyusingmeasuresofperformance.Stakeholderorganizationswanttheseperformancemeasures?Whatistherationalethatperformancemeasuressotheycanholdgovernmentac-connectsthemeasurementofgovernment’sperformancecountable.Journalistslikenothingbetterthanafront-pagetosomehig
7、herpurpose?Afterall,neithertheactofmea-barchartthatcomparesperformancemeasuresforvarioussuringperformancenortheresultingdataaccomplishesjurisdictions—whethertheyareaveragetestscoresfortheanythingitself;onlywhensomeoneusesthesemeasurescity’sschoolsorFBIuniformcrimestatisticsforth
8、estate’sinsomewaydotheyaccomplishsomething.Forw
