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1、Chapter6DeterminingPotentialRiskofBusinessProcessesnticipation.Howdoesoneanticipateprocessfailureorrisk?SimplyexpectingprocessestofailorcontrolstobedeficientAwouldbeanunproductiveuseofnegativeenergy.Actionsthataremoreproductivewouldincludesimulationsofthebusinessprocessestodiscoverpossible
2、controldefectsandoperationalrisks,andtoidentifyrealizedlossesorrisksthathavebeenexperiencedforsimilarprocessesinotherpartsoftheorganizationorinotherorganizations.Resultsfromtheseactivitiesallowmanagementtodecideifchangesneedtobemadetobusi-nessobjectives,policies,procedures,rolesandrespons
3、ibilities,orgovernance.Thedevelopmentandimplementationofsimulationsisnotnewtomanycompaniesandparticularlynotnewtobusinessprocessman-agement.Performingasimulationofanewsystem,computerappli-cation,oroperationalprocessbeforebeingplacedintoproductionissomewhatstandardformostorganizations.Gene
4、rally,theobjectiveistodetermineifthesystem,application,orprocessactuallyworkstheway101c06.indd10110/24/083:30:51PM102wherewewanttobeitshouldwork.Otherthantheriskofsystem,application,orprocessfailure,ithasbeenunusualforsuchsimulationstotestotherrisks.Itispreciselythosetypesofsimulations,to
5、uncoverpotentialoperationalrisks,thatmighthelpmitigatethesepotentialrisks.Performingprocesssimulationsisanimportantelementofabusinessprocessmanagementframework,andusingthosesamesimulationstodeterminepotentialrisksisakeyelementofoperationalriskmanagement,helpingtointegrateoperationalriskma
6、nagementwithbusinessprocessmanagement.CanAccidentsBePrevented?ItisprobablysafetoassumethatavastmajorityofadultsintheAmericasandEuropehaveflownatleastonceonanairplane.Almosteverycountryintheworldhasitsownaircarriers.Typically,thesecountriesregulatetheircarrierstohelpmanageorcontrolanumberof
7、things,includingthemanagementofairtrafficinandoutofthecountry,securityontheairplanesandintheairports,safetyoftheaircraft,andsafetyintheoperationoftheaircraft.Traditionally,airtravelerstrustthatthecombinationofgovernments,regulatoryagencies,andairlineswillprovidesecur
