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1、www.hbr.orgHBRCASESTUDYANDCOMMENTARYWhomandhowcanWhoCanHelptheEliotaskforhelp?CEO?Threecommentatorsofferexpertadvice.byPhilTerry•ReprintR0904BWithpressuremountingforbetterresults,theCEOofTrakVueneedshelp.Buteveryavenuehetriesturnsouttobeadeadend.HBRCASESTUDYWhoCanH
2、elptheCEO?byPhilTerryEliotRobbensstoodathislivingroomwindow.wife,Kate,nowondaytwoofaweeklongThoughitwasstilldark,hesensedthedawningno-phones,no-internetmeditationretreatinofabeautifulAprilSaturday.HegazedattheLakeTahoewithtwocollegefriends.Thenfadingstarsaboveandat
3、theilluminatedplaidheblinked.Ane-mailfromJaysonFrantz,hisofManhattanbelowanddecided—whynot?—salesVP,hadaone-wordsubjectline:“Sorry.”toindulgehimselfanddosomethingreallySorry?fun:gototheoffice.Heopenedit.Aglancewasallheneeded:Thereitwas.Hewasaworkaholic.TheCEO“Hardde
4、cision...feelreallyterribleleavingyouofTrakVue,astrugglingbutstillviablestart-atthiscrucialtime...”Eliotwasstunned.Thisup,Eliotfeltthatnoneofthepleasuresofawasbad,reallybad.Hescrolledupanddown,warmspringweekendinNewYorkcouldcom-butthemessagecontainednoexplanation.p
5、aretowork.Soherodetheelevator22floorsHelethimselfintotheofficeandcalleddowntothestreetandhailedataxibywavingJayson,despitethehour.“What’sgoingon?”hisBlackBerryaloft,usingitsbrightscreenasheasked.abeacon.Jaysonclearlydidn’twanttohavethiscon-Hewasalreadypeckingathise-m
6、ailbeforeversation,particularlysincehe’djustwokenup.thecabhadgoneablock.HerewerethetravelHespokevaguelyandeuphemisticallybeforedetailsforhisupcomingboardmeetingonfinallyadmittingthathe’dhadanirresistibletheWestCoast—hisassistantworkednearlyofferfromacompetitorinthei
7、nbredworldofthesamecrazyhourshedid.Andherewasaweb-basedproject-managementsoftware.furtivelysent“Iloveyou”messagefromhis“I’llmatchit,”Eliotsaid.“I’llbeatit.”OPYRIGHT©2009HARVARDBUSINESSSCHOOLPUBLISHINGCORPORATION.ALLRIGHTSRESERVED.CHBR’scases,whicharefictional,presen
8、tcommonmanagerialdilemmasandofferconcretesolutionsfromexperts.harvardbusinessreview•april2009page1WhoCanHelptheCEO?•••HBRCASESTUDYButlocationwasa