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1、前厅部英语培训教程welcometoourhotel,mayIhelpyou?(canIhelpyou?)Mr.Wang（姓氏）Mrs.Li太太（已婚）Ms.Liu女士（婚否不明）MissGuo小姐（未婚）sir/madam女士、夫人、小姐ladiesandgentlemen:1.迎接客人GoodmorningGoodafternoonGoodeveningI’mgladtomeetyou.很高兴见到您2.提供帮助MayIhelpyou?(比较委婉)CanIhelpyou?WhatcanIdoforyou?IsthereanythingIcandoforyou?3.询
2、问姓名、房间号、电话等情况时MayIhaveyourname?Howtospell?MayIhaveyourroomnumber?MayIhaveyourtelephonenumber?4.表示祝愿Haveanicedaywithus.(祝您在我们酒店居住愉快)Enjoyyourstaywithus.Haveapleasantjourney./Haveagoodtrip.(祝您旅途愉快)5.客人离店时Thankyouforcoming.谢谢您的光临。Wehopetoseeyouagain.希望再次见到你。Welcometoourhotelagain.Wearelook
3、ingforwardtoyourarrival.(我们期待着您的到来)Welookforwardtoseeingyousoon.6.听不清对方的话时I’msorry,Idon’tunderstand.对不起，我没有听懂。I’msorry,wouldyouspeakslowly?对不起，您可以讲慢一些吗？I’msorry,Ididn’thearclearly,wouldyourepeatit?对不起，我没有挺清楚你能在重复一遍吗?I’msorry,Ibegyourpardon?对不起，请您再说一遍好吗？7.请稍等时Justamoment/minute,please.请稍
4、等。Waitamoment/minute,please.Holdon,please.(别挂断)Hangon,please.1.对客人等候表示歉意Sorrytokeepyouwaiting,I’vegotit.对不起，让您久等了，我找到了(haveyouwaiting)2.感谢与回答Thankyou.Thanks.Thankyouverymuch.That’sveryniceofyou.You’rewelcome.It’smypleasure.不客气。Notatall.Don’tmentionit.3.电话用语注意：（接电话人自我介绍时不能说“Iam……而要用thisi
5、s......speaking.”问对方是谁时不能说“whoareyou?而要说whoisthis?”）如：---Goodmorning,thisisTomspeaking,whoisspeaking?前台英语4.Doyouhaveareservation?/Haveyouareservation?请问您有预订吗？5.MayIhaveyourname?我可以知道您的名字吗？6.Mr.Wang,Justamomentplease.I’llcheckthecomputer.王先生请稍等，我查一下电脑。7.Sorrytokeepyouwaiting,I’vegotit.对不
6、起，让您久等了，我找到了。8.MayIhaveyourpassport,please?我可以看一下您的护照吗？9.Pleasefillintheregistrationform?Thankyou.请您填写一下登记单好吗？谢谢。10.Whatmethodofyourpayment,bycreditcardorincash?我可以知道您的付款方式吗？是用信用卡还是用现金？11.MayIhaveitforimprint,please?我可以为您刷卡吗？12.Pleasesignyournamehere.请您在这里签字。13.MayIhavesomedeposit?您可以付一
7、些预付金吗？14.Thisisyourwelcomecardandkeycard,yourroomnumberis203onthe2floor,ourBellboywillshowyoutoyourroom.这是您的欢迎卡和钥匙卡，您的房号是203，位于2层，我们的行李员将带您进入房间。总机英语22.Wehavestandardroom,deluxeroom,suiteroomandsoon.Roomrateis528RMBincludingfifteenpercentservicecharge,whatkindofroomdoyoulike?我们酒
