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1、1:2.,(),3?“”?()()()4“”(.)()5,()6—(),()7…,..(,)8()(),(),.()(),()9:,?,.,()10(),(),(),()11—(),(),()12?(.)()13(),(),()14…….1516ReferencesAnstead,M.(2008).How&whytousenetpromoterscores.CreditUnionJournal,18February:8.Auda,M.(2007)Netpromoterscore:Whatisitandshouldyourcompany
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