最新外事接待实务课件Module2ppt课件.ppt

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1、外事接待实务课件Module2Task1ReceivingForeignGuestsattheAirportTask2HelpingForeignGueststoCheckinTask3HoldingWelcomingDinnersExtendedTasksContentsYOURSITEHEREMatchthefollowingEnglishwordsandexpressionswiththeirChineseEquivalents.1.flight2.suite3.proposeatoast4.baggage5.che

2、ckin6.receptiondesk7.fillin/outtheform8.banquetA.晚宴B.航班C.入住酒店D.前台E.行李F.填写表格G.套房H.祝酒BGHECDFA---Warmup---YOURSITEHEREHowtoaddressyourforeignguestsproperly?Onformaloccasions,youshouldcallsomeone“Mr.”(forman)or“Ms.”(forwoman)withtheperson’slastnameorsurnameunlessthepe

3、rsonasksyoutocallhimorherbyhisorherfirstname.It’salsoacceptabletocallapersonbyhisorherfirstnameifheorsheisapproximatelyyourageoryoungerespeciallywhenheorsheisfromtheUnitedStates.YOURSITEHEREHowtoaddressyourforeignguestsproperly?Usuallyaladypreferstobecalled“Ms.”ra

4、therthan“Miss”or“Mrs.”becausethisisaneutralformofaddressforbothmarriedandsinglewomenandcanbeusefulifyoudonotknowthemaritalstatusofthewomanyouaretalkingwith.YOURSITEHEREHowtoaddressyourforeignguestsproperly?Itisnotthecustomtousetitleslike“Mr.”,“Mrs.”,“Miss”or“Ms.”w

5、ithafirstorgivenname.Forexample,ifyoumeetsomeonewhosenameisJohnSmith;youshouldcallhim“Mr.Smith”insteadof“Mr.John”.RememberthatalltitlesinEnglishgowiththeperson’slastnameorsurname,forexample,“DrSmith”and“ProfessorSmith”.Inwrittenform,theuseoftitlewiththeperson’sful

6、lnameisacceptable,forexample,Mr.JohnSmith”.YOURSITEHEREHowtoaddressyourforeignguestsproperly?Finally,donotfeelshytoaskpeoplehowtheywouldliketobecalledandtotellwhatyouwouldlikethemtocallyou.Thiswillmakeintroductionseasierandgetyouacloserrelationshipwiththeguests.YO

7、URSITEHEREActivity3ReadingandUnderstandingWhatshouldyoudobeforetheforeignguestarrives?Whatshouldyoudowhentheforeignguestarrives?Whatshouldyoudoonthewaytothehotel?Whatshouldyoudoatthehotel?YOURSITEHERETipsonReceptionofForeignGuestsBeforetheforeignguestarrives,yoush

8、ouldreservearoomatahotelforhimorher.Usuallythehotelmustbecomfortable,air-conditioned,andthemostimportantisthateachroommustbeequippedwithaprivatebathroom