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1、11ManagerialCommunicationandInformationTechnology1.INTRODUCTION.Communicationbetweenmanagersandemployeesprovidestheinformationnecessarytogetworkdoneeffectivelyandefficientlyinorganizations.Inthischapter,basicconceptsincommunicationswillbepresentedincluding:theinterpersonal
2、communicationprocess,methodsofcommunicating,barrierstoeffectivecommunicationsandwaystoovercomethesebarriers,communicationflowandcommunicationnetworks,andcontemporaryissuesandchallengesassociatedwithelectroniccommunicationsandinformationtechnology.2.UNDERSTANDINGMANAGERIALC
3、OMMUNICATION.Theimportanceofeffectivecommunicationcan’tbeoveremphasizedbecauseeverythingamanagerdoesinvolvescommunicating.A.WhatIsCommunication?Communicationisthetransferandunderstandingofmeaning.1.Ifnoinformationorideashavebeenconveyedortransferred,communicationhasn’ttake
4、nplace.2.Forcommunicationtobesuccessful,themeaningmustbeimpartedandunderstood.3.Goodcommunicationdoesnotrequireagreementwiththemessage,justaclearunderstandingofthemessage.4.Communicationencompassesbothinterpersonalcommunication(betweentwoormorepeople)andorganizationalcommu
5、nication(allthepatterns,networks,andsystemofcommunicationwithinanorganization).B.FunctionsofCommunication:Servesfourmajorfunctions.1.Control2.Motivation3.EmotionalExpression4.Information3.INTERPERSONALCOMMUNICATION.A.InterpersonalCommunicationProcessElements.Exhibit11.1ill
6、ustratesthesevenelementsofthecommunicationprocess:thecommunicationsource,themessage,encoding,thechannel,decoding,thereceiver,andfeedback.Notethattheentireprocessissusceptibletonoise—disturbancesthatinterferewiththetransmission,receipt,orfeedbackofamessage.1.Asenderinitiate
7、samessagebyencodingathought.Fourconditionsinfluencetheeffectivenessofthatencodedmessages:skills,attitudes,andknowledgeofthesender,andthesocioculturalsystem.2.Themessageistheactualphysicalproductencodedbythesource.Itcanbethewrittendocument,theoralspeech,andeventhegesturesan
8、dfacialexpressionsweuse.73.Themessagecanbeaffectedbythesymbolsusedtotransfermeaning,theco
