管理学原理robbins_ppt18

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1、PowerPointPresentationbyCharlieCookCopyright©2005PrenticeHall,Inc.Allrightsreserved.LEARNINGOUTLINEFollowthisLearningOutlineasyoureadandstudythischapter.WhatIsControlandWhyIsItImportant?Definecontrol.Contrastthethreeapproachestodesigningcontrolsystems.Discussthereasonswhycontrolisimpo

2、rtant.Explaintheplanning-controllinglink.TheControlProcessDescribethethreestepsinthecontrolprocess.Explainwhywhatismeasuredismorecriticalthanhowit’smeasured.Explainthethreecoursesofactionmanagerscantakeincontrolling.2Copyright©2005PrenticeHall,Inc.Allrightsreserved.LEARNINGOUTLINE(cont

3、’d)FollowthisLearningOutlineasyoureadandstudythischapter.ControllingOrganizationalPerformanceDefineorganizationalperformance.Describethemostfrequentlyusedmeasuresoforganizationalperformance.ToolsforOrganizationalPerformanceContrastfeedforward,concurrent,andfeedbackcontrols.Explainthety

4、pesoffinancialandinformationcontrolsmanagerscanuse.Describehowbalancedscorecardsandbenchmarkingareusedincontrolling.3Copyright©2005PrenticeHall,Inc.Allrightsreserved.LEARNINGOUTLINE(cont’d)FollowthisLearningOutlineasyoureadandstudythischapter.ContemporaryIssuesinControlDescribehowmanag

5、ersmayhavetoadjustcontrolsforcross-culturaldifferences.Discussthetypesofworkplaceconcernsmanagersfaceandhowtheycanaddressthoseconcerns.Explainwhycontrolisimportanttocustomerinteractions.Discusswhatcorporategovernanceisandhowit’schanging.4Copyright©2005PrenticeHall,Inc.Allrightsreserved

6、.WhatIsControl?ControlTheprocessofmonitoringactivitiestoensurethattheyarebeingaccomplishedasplannedandofcorrectinganysignificantdeviations.ThePurposeofControlToensurethatactivitiesarecompletedinwaysthatleadtoaccomplishmentoforganizationalgoals.5Copyright©2005PrenticeHall,Inc.Allrightsr

7、eserved.DesigningControlSystemsMarketControlEmphasizestheuseofexternalmarketmechanismstoestablishthestandardsusedinthecontrolsystem.Externalmeasures:pricecompetitionandrelativemarketshareBureaucraticControlEmphasizesorganizationalauthorityandreliesonrules,regulations,procedures,andpo