关于近期两起较大生产安全事故的通报...

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1、CONFLICTRESOLUTIONNationalTrainingDepartmentWHATYOUWILLLEARNAssessSourcesofConflict.DetermineYourStyleforConflictResolution.EmpathizewithOtherViewpoints.DealwithEmotions.NegotiateConflictResolution.StimulateAppropriateConflict.ApplyConflictManagementProcedures

2、.2WHATISCONFLICT?Adisagreementbetweentwoormorepartieswhoperceivetheyhaveincompatibleconcerns.10-3ATTITUDESANDACTIONSPositiveattitudesarecontagious.Responsiveactionstopositivecommentsarealmostalwaysproductive.Negativeattitudesimpactothersinnegativeways.Reaction

3、stonegativespeechoractionsarealmostalwaysunproductive.4KINDSOFCONFLICTDisagreeingaboutideas,goals,orchanges.Avoidingdoingajobcorrectlyordoingitatall.Surprisecommentsinanopenmeeting.Personalitydifferences.Addressingunacceptablebehaviorinapeer.Overhearinginappro

4、priatecommentsaboutpeers.5ISALLCONFLICTBAD?Don’tbeafraidofopposition.Remember"Kitesrisehighestagainstthewind-notwithit."6PHASESOFCONFLICTDisagreement.Confrontation(orwithdrawalorignoring).Escalation(orseethinginternally).Actionsorreactionsthatareproductive(oru

5、nproductive—takingsides).De-escalation(oravoidance).Resolution(orcompletewithdrawal).7INTERPERSONALCONFLICTSHowmuchdomypersonalbiasesaffectthisrelationship?Asktheotherpersonhowyoucoulddefusetheconflict;encouragefeedback.Putyourselfintheotherperson’sposition;ho

6、wdoyouthinkhe/sheviewsyourcommitmenttoreducingtheconflictinyourrelationship.List5strengthsthatyouseeintheotherperson;thenlist5waysimprovingtherelationshipwillbenefityou.8EXTERNALCONFLICTHowmuchcontroldoIhaveoverthisfactor?Choosethebattlesthatareworththeprice.P

7、utyourenergyintothingsyou“cando”ratherthancomplainaboutwhatyou“can’tdo”.Dosomethinggoodforothers.Maintainperspectiveandasenseofpurpose.Talktosomeoneyoutrust.9STYLESOFHANDLINGCONFLICTSAvoidanceAccommodatingWin/LooseProblemSolvingCompromiseClickonConflictResolut

8、ionStylestoreviewthesestylesandtakethisexercise.10CONFLICTRESOLUTIONPROCESSDescribethespecificconflict—getallfacts.Namethepeopleinvolved.Deriveanactionplan—assumethereisasolution.D

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正文描述:

《关于近期两起较大生产安全事故的通报...》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库

1、CONFLICTRESOLUTIONNationalTrainingDepartmentWHATYOUWILLLEARNAssessSourcesofConflict.DetermineYourStyleforConflictResolution.EmpathizewithOtherViewpoints.DealwithEmotions.NegotiateConflictResolution.StimulateAppropriateConflict.ApplyConflictManagementProcedures

2、.2WHATISCONFLICT?Adisagreementbetweentwoormorepartieswhoperceivetheyhaveincompatibleconcerns.10-3ATTITUDESANDACTIONSPositiveattitudesarecontagious.Responsiveactionstopositivecommentsarealmostalwaysproductive.Negativeattitudesimpactothersinnegativeways.Reaction

3、stonegativespeechoractionsarealmostalwaysunproductive.4KINDSOFCONFLICTDisagreeingaboutideas,goals,orchanges.Avoidingdoingajobcorrectlyordoingitatall.Surprisecommentsinanopenmeeting.Personalitydifferences.Addressingunacceptablebehaviorinapeer.Overhearinginappro

4、priatecommentsaboutpeers.5ISALLCONFLICTBAD?Don’tbeafraidofopposition.Remember"Kitesrisehighestagainstthewind-notwithit."6PHASESOFCONFLICTDisagreement.Confrontation(orwithdrawalorignoring).Escalation(orseethinginternally).Actionsorreactionsthatareproductive(oru

5、nproductive—takingsides).De-escalation(oravoidance).Resolution(orcompletewithdrawal).7INTERPERSONALCONFLICTSHowmuchdomypersonalbiasesaffectthisrelationship?Asktheotherpersonhowyoucoulddefusetheconflict;encouragefeedback.Putyourselfintheotherperson’sposition;ho

6、wdoyouthinkhe/sheviewsyourcommitmenttoreducingtheconflictinyourrelationship.List5strengthsthatyouseeintheotherperson;thenlist5waysimprovingtherelationshipwillbenefityou.8EXTERNALCONFLICTHowmuchcontroldoIhaveoverthisfactor?Choosethebattlesthatareworththeprice.P

7、utyourenergyintothingsyou“cando”ratherthancomplainaboutwhatyou“can’tdo”.Dosomethinggoodforothers.Maintainperspectiveandasenseofpurpose.Talktosomeoneyoutrust.9STYLESOFHANDLINGCONFLICTSAvoidanceAccommodatingWin/LooseProblemSolvingCompromiseClickonConflictResolut

8、ionStylestoreviewthesestylesandtakethisexercise.10CONFLICTRESOLUTIONPROCESSDescribethespecificconflict—getallfacts.Namethepeopleinvolved.Deriveanactionplan—assumethereisasolution.D

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