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1、BankofAmerica美国银行Describethecustomerinstallation项目概述BankofAmericautilizesoursolutionintheirvariouscontactcentersthroughouttheUnitedStates.美国银行利用我们的解决方案联络美国各地的联络中心WhatwerethedifferentiatorstopickRMG?RMG有什么与众不同Becausetheyhaveacquiredmanyotherbanks,andinco
2、rporatedtheircallcenteroperationsintotheirown.BankofAmericahasadiverseandcomplexenvironment.Oursolutionwastheonlyofferingthatcouldmeettheirmultifacetedneeds.因为美国银行纳入了很多其他银行的呼叫中心业务，其多样化和复杂化的环境，只有我们的解决方案能满足他们多方面需求。Whatotheroptionsdidthecustomerconsider?核心
3、竞争力有哪些None,drivenbyinternalITdepartment.没有，从内部推动了整个IT部门ConsumerBanking个人银行业务JayJershinBankofAmericaWhyisthisdealsignificant?项目的重要性BankofAmericafallsinthetop13companiesonFortune’stop100listin2012.美国银行在2012年的财富百强榜单进入了前13强Howshouldsimilardealsbeapproached?
4、收获哪些经验DealsofthissizeshouldincludeinvolvementfromtheRMGnationalaccountmanagerandRMGleadership/SRB.这种规模的交易包括RMG全国客户经理参与和RMG领导者/SRBConsumerBankingJayJershinLenovo联想DescribethecustomerinstallationWhatwerethedifferentiatorstopickRMG?Insertcustomerlogointhis
5、area,roughlythesizeofthisboxRelationship,upgrades,scalability,financiallysecure,globalrepresentation,supportofUnicodefonts/multiplelanguages.关联，升级，可扩展性，经济安全，全球支持Unicode字体/多国语言。Whatotheroptionsdidthecustomerconsider?LenovowasendingitsuseofTelegenix;theyl
6、ookedatTexasDigitalandathirdcompany.联想结束了Telegenix的使用，望德克萨斯数字和三分之一公司Laptops,desktop,notebooks&netbooks笔记本电脑，台式电脑，笔记本电脑和上网本RMGisdrivingLenovo’sworldwidecontactcentersfromtheirNorthAmericaHQ,displayingtoSmartScreens,InViewandNetLites.RMG推动联想在全球的联络中心，从他们的北
7、美总部，显示InViewSmartScreensNetLites。DonnaBirtzLenovoInsertcustomerlogointhisarea,roughlythesizeofthisboxWhyisthisdealsignificant?Globalrepresentation,greatupside—workingonexpandingintoDCs&IVMdata.Greatreference.全球表示，很大的上涨空间扩大到区议会及IVM数据。成为重要参考。Howshouldsimi
8、lardealsbeapproached?Alwayskeepintouch—companiesgothroughchangesonaregularbasis,keepthemposted;youcanguidethemtowardapplicationstheymightnothavethoughtof.公司通过定期发布，始终保持联系，你可以引导他们走向他们可能没有想到的应用。Laptops,desktop,notebooks&netbooksDonn
