平衡计分卡（ppt13页doc资料.ppt

《平衡计分卡（ppt13页doc资料.ppt》由会员上传分享，免费在线阅读，更多相关内容在教育资源-天天文库。

1、平衡计分卡（PPT13页）MISSIONToprovideacquisitionandassistanceservicestosupportaccomplishmentoftheDepartment'sprogrammaticgoalsandobjectives.STRATEGYTochangethepresentsystem'sculture,managementsystems,andlineprocessesconsistentwiththeprinciplesofQualityManagement,inordertoestablishandmaintain:acustomerfo

2、cus,asenseofurgency,continuousandbreakthroughprocessimprovement,andanemphasisonresults.VISIONTodeliveronatimelybasisthebestvalueproductorservicetoourcustomerswhilemaintainingthepublic'strustandfulfillingpublicpolicyobjectives.CUSTOMER-CustomerSatisfactionCUSTOMERPERSPECTIVEA-6CustomerSatisfactio

3、nCORECustomerSatisfactionIndexDataSource:CustomerClimateSurveyAlso,documentedresultsfromformalBaldrige,PresidentialorEnergyQualityAwardSelf-AssessmentsandSiteVisitEvaluationsElements:Timeliness:Extentofcustomersatisfactionwithtimelinessofprocurementprocessing;planningactivities;andon-goingcommun

4、icationsQuality:ExtentofcustomersatisfactionwiththequalityofprocurementservicesCommunications:Extenttowhichprocurementcommunicatesaccurateinformationwhichimpactstheworkofmyorganization85%customersatisfactionratingin1998(90%in1999,95%in2000)CUSTOMERPERSPECTIVEOBJECTIVEMEASURENATIONALTARGETA-7CUST

5、OMERPERSPECTIVEOBJECTIVEMEASURENATIONALTARGET(AppropriatetargetswillbenegotiatedbetweentheCognizantDOEContractingOfficerandthecontractorpurchasingorganization)CustomerSatisfaction(Cont.)OPTIONALDataSource:Real-timeTransactionalSurvey(ifappropriate)ElementsMenu:ScheduleCostBestValuePerformanceaga

6、inststandard/commitmentOverallSatisfactionA-8INTERNALBUSINESSPROCESSES-EffectiveInternalControls-EffectiveSupplierManagement-EffectiveUtilizationofAlternateProcurermentApproaches-StreamlinedProcesses-AcquisitionProcess-GoodCorporateCitizenshipthroughPurchasingINTERNALBUSINESSPROCESSPERSPECTIVEA-

7、13EffectiveInternalControlsDataSource:Transactionalreviewofpurchasingfiles,reviewboardsandLocalPurchasingInformationSystems(LPIS)EffectiveSupplierManagementDataSource:LPISEffectiveUtilizationofAlternateProcurementApproachesD