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ID:59474989
大小:1.21 MB
页数:66页
时间:2020-09-14
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1、TIAutomotive8DProblemSolvingTIAutomotive–问题解决8D(8条规则)Whatisthe8Dprocess?何谓8D流程?Whyaddressproblemsolvingusing8D’s?为何在问题解决方面运用8D?Whatinhibitorsexisttoefficientproblemsolving?高效解决问题存在哪些阻力?Disciplines1through8规则1到8Horizontal8D’s横向分析8D8DForms8D规则的形式LaunchLunacyExer
2、cise开始疯狂练习8DQuiz8D规则测验1FlowchartForProblemResolution问题解决方案流程图Don’tMessWithIt!不要混淆!YES是NO不是YES是YOUIDIOT!你犯错了!NO没有WillitBlowUpInYourHands?是否在你手里被毁?NO不是LookTheOtherWay关注其它方式AnyoneElseKnows?还有谁了解?You’reSCREWED!你受到胁迫!YES是YES有NO没有HideIt隐瞒CanYouBlameSomeoneElse?你能责备他
3、人吗?NO不NOPROBLEM!没有问题!Yes能IsItWorking?可行吗?DidYouMessWithIt?你是否搅混?2Whatisthe8D(EightDiscipline)ProblemSolvingProcess?何谓8D(8条规则)问题解决流程?8DisaSTANDARDIZEDmethodtoresolveaproblemwhentheCAUSEoftheproblemisUNKNOWN.当问题的起因不明时,8D是一个解决问题的标准化模式。8DisaFORMATtocommunicatecorr
4、ectiveactions.8D是对一个纠正措施进行沟通的格式。Amethodtoincreaseawarenessandtoreportprogressonimprovements.一种提升了解度和报告进展的方式。8Disaproblemsolvingtool.8D是一种解决问题的工具。Asaprocess,8D’sshouldbestartedfromthemomentaproblembecomesevident.作为一个流程,8D应该在问题变明显时启动。Asastandard,8Disacodeofcondu
5、ct:.作为一种标准,8D是行为守则。Factbased以事实为依据Datadriven以数据为导向Commitmenttoattacktherootcause-notthesymptoms追寻问题根源而非表象3InhibitorstoEfficientProblemSolving:阻碍有效解决问题的几大因素:Problemisnotdescribedcorrectly.未正确阐述问题。Theproblemdescriptionmustbefocusedenoughfortheteamtohandleeffecti
6、vely.问题阐述必须被足够重视,使团队能有效解决。Theproblemsolvingeffortisexcessivelyexpedited.问题解决过分迅速。Stepsareskippedtoobtainaquicksolution.为快速获得问题解决方案而省略一些步骤。Poorteamparticipation.团队参与性差Notalltheteammembersparticipatedeffectively.并非所有团队成员都能有效参与。Theteamfailedtoconsiderallthepossib
7、lecauses.团队未将问题起因考虑周全。Nologicalthoughtprocessused.未采纳合理思考过程。Problemsolvingeffortlacksthedisciplinetoprioritize,analyzeandreviewtheproblem.解决问题过程中缺少对其分类、分析和评估的规则。4InhibitorstoEfficientProblemSolving:(continued)阻碍有效解决问题的几大因素:(续)Lackoftechnicalskills.缺少技能。Problem
8、solversarenottrainedinproblemsolvingmethods,dataanalysis.解决问题者在解决方法和数据资料分析方面未受过培训。ManagementImpatience.管理急躁Excessivelyaggressivetimetableprohibitsaproperproblemdescription,adequate
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