行政前台培训资料全.doc

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1、...菲尔兹教育行政前台接待礼仪培训资料.......目录1.序言······························································································42.仪容礼仪························································································52.1基本坐姿··························

2、······················································52.2基本站姿················································································52.3基本走姿················································································62.4基本蹲姿··················

3、······························································62.5体态语···················································································72.5.1目光.......···············································································72.5.2手势运用

4、·········································································82.5.3握手···············································································82.5.4鞠躬···············································································93.语言艺术··

5、·······················································································103.1敬语·······················································································103.2文明用语··································································

6、···············103.3服务工作中的基本用语······························································103.4如何化职业妆.......···········································································104.礼仪·································································

7、·························124.1目的························································································124.2左手持听筒右手拿笔··································································124.3铃声响过三声之接起··········································

8、········124.4注意声音和表情········································································124.5保持正确姿势············································································124.6确定来电身份姓氏················