《养老机构服务认证 评价规范》（征求意见稿）.pdf

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1、ICS03.120.20RBA00中华人民共和国认证认可行业标准RB/TXXX—XXXX养老机构服务认证评价规范Servicecertificationofseniorcareorganization—Evaluationcriteria（征求意见稿）XXXX－XX－XX发布XXXX－XX－XX实施中国国家认证认可监督管理委员会发布RB/TXXX—XXXX目次前言..............................................................................II引言...................

2、..........................................................III1范围...............................................................................12规范性引用文件.....................................................................13术语和定义........................................................

3、.................14基本要求...........................................................................25服务要求...........................................................................35.1设施与环境.....................................................................35.2服务项目实施.................

4、..................................................66管理要求..........................................................................106.1一般要求......................................................................106.2特定要求..................................................................

5、....107评价准则..........................................................................137.1服务特性测评准则...............................................................137.2服务管理审核准则...............................................................138认证模式........................................

6、..................................138.1适用的服务认证模式.............................................................148.2服务认证模式选用及其组合.......................................................149认证结果..........................................................................1410认证评价管理............

7、.........................................................14附录A（规范性附录）养老机构服务特性指标体系及测评工具.............................16附录B（规范性附录）养老机构管理指标体系及审核工具.................................28参考文献............................................................................33IRB/TXXX—XXXX前言本标准按照GB/T1

8、.1—2020《标准化工