运作管理(杰伊海泽)8版第六章课件课件

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7、tsLowerwarrantycostsReducedCostsImprovedresponseHigherPricesImprovedreputationSalesGainsFigure6.1TheFlowofActivitiesOrganizationalPracticesLeadership,Missionstatement,Effectiveoperatingprocedures,Staffsupport,TrainingYields:WhatisimportantandwhatistobeaccomplishedQualityPrinciplesCus

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