酒店英语unit5-Room-Service培训讲学.ppt

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1、HotelEnglishRoomServiceLessonPlanWarmup--poemsBackgroundInformationVocabularyStudyUsefulSentencesReadingDialoguesListeningpartRoleplayHomeworkDoyouknowthefollowingequipment?airconditioningdressingtablestools▲Backgroundinformation:Doyouknowthefollowing

2、equipment?luggageracktablelamp▲Backgroundinformation:towelhoteldisposableVocabularyStudyKnobn.Canv.Prapefruitn.Freezev.Baconn.Toastn.Marmaladen.Selectionn.Sweetenv.Unsweetenv.门把把……装成罐头柚子冷藏,冷冻保藏咸肉烤面包片橘子酱选择使甜,变甜去糖VocabularyStudyblackcoffeeboxlaunchbreak

3、fasttraycerealschickencongeedoorknobmenuespecialpromotionfreshfruitjuicefreshfruitplatefreshlygroundedcoffee黑咖啡，无糖咖啡（午餐）盒饭早餐托盘谷物类鸡肉粥早餐送餐菜单特别推荐时令鲜果汁时令鲜果新鲜现磨咖啡VocabularyStudyinstantcoffeemilkjugplainyoghurtteaspoonfriedeggovereasysunnysideupscrambledegg

4、poachedeggportion速溶咖啡牛奶壶原味酸奶茶匙煎蛋（蛋）双面煎单面煎炒蛋水煎蛋一份VocabularyStudyservingroomservicesupervisorsnackbarspecialtychefshort-ordercookroomservicemenutelephoneorder-takertheAmericanbreakfasttheChinesebreakfasttheContinentalbreakfast一份食物客房送餐主管快餐部特色菜厨师点快餐送餐菜单电话

5、服务员美式早餐中式早餐欧式早餐1.FunctionalSentences接听预接听预定电话定电话RoomService.CanIbeofyourassistance?RoomServRoomService.CanIbeofyourassistance?RoomService.MayIhelpyou?RoomService.LiHong’sspeaking.CanIhelpyou?RoomService.WhatcanIdoforyou?MayIhelpyou?RoomService.LiHong’

6、sspeaking.CanIhelpyou?RoomService.WhatcanIdoforyou?询问客人想点什么MayItakeyouordernow,sir?Couldyoutellmeyourordernow,sir?Whatwouldyoulike,madam?Whatwouldyouprefer,Mr.White?Whatwouldyoulike,sir?Whatkindofbreakfastwouldyoulike?Teaorcoffee,please?Whatkindofjuic

7、ewouldyoulike?Whatkindofchickenwouldyoulike,grilledorfried?Isitbacon,sausageorham?Isitorangejuiceorgrapefruitjuice?Isitsoft-boiledeggorhard-boiledegg?送餐时间Itwilltaketenminutestoprepare.Itwilltaketenminutestosendtoyourroom.Itwilltakeonlyfiveminutestosen

8、dtoyourroom.Itwillbesetuptoyourroomimmediately.We'llbringituprightaway.Thedishwillbesenttoyourroomwithin15minutes.放餐位置WhereshallIputyourbreakfast,sir?Wherewouldyoulikemetoputyourdish,sir.MayIputithere,madam?询问房间号MayIhaveyourroomnumber/name,sir