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1、GartnerforITLeadersPublicationDate:1October2007IDNumber:G00147962IntroducingtheGartnerITInfrastructureandOperationsMaturityModelDonnaScott,JayE.Pultz,EdHolub,ThomasJ.Bittman,PaulMcGuckinGartner'sITInfrastructureandOperations(I&O)MaturityModelhelpsI&Ole
2、adersevaluatetheirmaturitywithrespecttopeople,process,technologyandbusinessmanagement,andestablisharoadmapforincreasinglevelsofmaturitytoservicealignmentandpartneringwiththebusiness.KeyFindings•TheI&OMaturityModelassessesfourdimensionsofI&O:people,proc
3、ess,technologyandbusinessmanagement.•Eachlevelofincreasedmaturityprovidessubstantiallyhigherbusinessvalue.•Eachmaturityleveltransitionislikelytotakemultipleyears.Recommendations•AssessyourI&Omaturitywithrespecttopeople,process,technologyandbusinessmana
4、gement.•Developaroadmapofincreasingmaturitylevelsalongwithreturnoninvestment(ROI)criteriaforprogramjustification—focusonthematuritydimensionthatneedsthemostimprovement.•Definematurityimprovementinitiativesthatcanbeexecutedinfourtosixmonths.©2007Gartner
5、isaregisteredtrademarkofGartner,Inc.and/oritsaffiliates.GartnerforITLeadersisaservicemarkofGartnerand/oritsaffiliates.Allrightsreserved.Reproductionanddistributionofthispublicationinanyformwithoutpriorwrittenpermissionisforbidden.Theinformationcontaine
6、dhereinhasbeenobtainedfromsourcesbelievedtobereliable.Gartnerdisclaimsallwarrantiesastotheaccuracy,completenessoradequacyofsuchinformation.AlthoughGartner'sresearchmaydiscusslegalissuesrelatedtotheinformationtechnologybusiness,Gartnerdoesnotprovidelega
7、ladviceorservicesanditsresearchshouldnotbeconstruedorusedassuch.Gartnershallhavenoliabilityforerrors,omissionsorinadequaciesintheinformationcontainedhereinorforinterpretationsthereof.Theopinionsexpressedhereinaresubjecttochangewithoutnotice.ANALYSISGar
8、tner'sI&OMaturityModelassessesmaturityinfourcriticaldimensions—people,process,technologyandbusinessmanagement—andenablesthecreationofaroadmapforimprovement.Thismodelcanbeusedtotrackprogresstowardhigherlevelsofmaturityandbusinessvalue.We