企业成熟度及流程成熟度模型

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1、企业成熟度及流程成熟度一、企业成熟度英文E1E2E3E4LeadershipAwarenessTheenterprise'sseniorexecutiveteamrecognizestheneedtoimproveoperationalperformancebuthasonlyalimitedunderstandingofthepowerofbusinessprocessesAtleastoneseniorexecutivedeeplyunderstandsthebusinessprocessconcept,

2、howtheenterprisecanuseittoimproveperformance,andwhatisinvolvedinimplementingit.TheseniorexecutiveteamviewstheenterpriseinprocesstermsandhasdevelopedavisionoftheenterpriseanditsprocessesTheseniorexecutiveteamseesitsownworkinprocesstermsandperceivesprocessman

3、agementnotasaprojectbutasawayofmanagingthebusiness.AlignmentTheleadershipoftheprocessprogramliesinthemiddlemanagementranksAseniorexecutivehastakenleadershipof,andresponsibilityfor,theprocessprogram.Thereisstrongalignmentintheseniorexecutiveteamregardingthep

4、rocessprogram.Thereisalsoanetworkofpeoplethroughouttheenterprisehelpingtopromoteprocessefforts.PeoplethroughouttheenterpriseexhibitenthusiasmforprocessmanagementandplayleadershiprolesinprocesseffortsBehaviorAseniorexecutiveendorsesandinvestsinoperationalimp

5、rovementAseniorexecutivehaspubliclysetstretchperformancegoalsincustomertermsandispreparedtocommitresources,makedeepchanges,andremoveroadblocksinordertoachievethosegoals.Seniorexecutivesoperateasateam,managetheenterprisethroughitsprocesses,andareactivelyenga

6、gedintheprocessprogram.Themembersoftheseniorexecutiveteamperformtheirownworkasprocesses,centerstrategicplanningonprocesses.,anddevelopnewbusinessopportunitiesbasedonhigh-performanceprocessStyleTheseniorexecutiveteamhasstartedshiftingfromatop-down,hierarchic

7、alstyletoanopen,collaborativestyleTheseniorexecutiveteamleadingtheprocessprogramispassionateabouttheneedtochangeandaboutprocessasthekeytoolforchangeTheseniorexecutiveteamhasdelegatedcontrolandauthoritytoprocessownersandprocessperformersTheseniorexecutivetea

8、mexercisesleadershipthroughvisionandinfluenceratherthancommandandcontrolCultureTeamworkTeamworkisprojectfocused,occasional,andatypical.Theenterprisecommonlyusescross-functionalprojectteamsforimprovemen