企业成熟度及流程成熟度模型.doc

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1、此文档收集于网络，如有侵权，请联系网站删除企业成熟度及流程成熟度一、企业成熟度英文E1E2E3E4LeadershipAwarenessTheenterprise'sseniorexecutiveteamrecognizestheneedtoimproveoperationalperformancebuthasonlyalimitedunderstandingofthepowerofbusinessprocessesAtleastoneseniorexecutivedeeplyunderstandsthebusinessprocessconcept,howtheent

2、erprisecanuseittoimproveperformance,andwhatisinvolvedinimplementingit.TheseniorexecutiveteamviewstheenterpriseinprocesstermsandhasdevelopedavisionoftheenterpriseanditsprocessesTheseniorexecutiveteamseesitsownworkinprocesstermsandperceivesprocessmanagementnotasaprojectbutasawayofmanaging

3、thebusiness.AlignmentTheleadershipoftheprocessprogramliesinthemiddlemanagementranksAseniorexecutivehastakenleadershipof,andresponsibilityfor,theprocessprogram.Thereisstrongalignmentintheseniorexecutiveteamregardingtheprocessprogram.Thereisalsoanetworkofpeoplethroughouttheenterprisehelpi

4、ngtopromoteprocessefforts.PeoplethroughouttheenterpriseexhibitenthusiasmforprocessmanagementandplayleadershiprolesinprocesseffortsBehaviorAseniorexecutiveendorsesandinvestsinoperationalimprovementAseniorexecutivehaspubliclysetstretchperformancegoalsincustomertermsandispreparedtocommitre

5、sources,makedeepchanges,andremoveroadblocksinordertoachievethosegoals.Seniorexecutivesoperateasateam,managetheenterprisethroughitsprocesses,andareactivelyengagedintheprocessprogram.Themembersoftheseniorexecutiveteamperformtheirownworkasprocesses,centerstrategicplanningonprocesses.,andde

6、velopnewbusinessopportunitiesbasedonhigh-performanceprocessStyleTheseniorexecutiveteamhasstartedshiftingfromatop-down,hierarchicalstyletoanopen,collaborativestyleTheseniorexecutiveteamleadingtheprocessprogramispassionateabouttheneedtochangeandaboutprocessasthekeytoolforchangeTheseniorex

7、ecutiveteamhasdelegatedcontrolandauthoritytoprocessownersandprocessperformersTheseniorexecutiveteamexercisesleadershipthroughvisionandinfluenceratherthancommandandcontrolCultureTeamworkTeamworkisprojectfocused,occasional,andatypical.Theenterprisecommonlyusescross-functionalproj