最新酒店英语精品ppt教学课件

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1、酒店英语培训酒店分类商业性酒店CommercialHotel长住型酒店ResidentHotel度假型酒店ResortHotel会议型酒店ConventionHotel赌场酒店CasinoHotel一星级酒店One-starHotel二星级酒店Two-starHotel三星级酒店Three-starHotel四星级酒店Four-starHotel五星级酒店Five-starHotel酒店组织结构销售部SalesDepartment前厅部FrontOffice客房部HousekeepingDepartment

2、餐饮部FoodandBeverageDepartment康乐部RecreationDepartment财务部FinancialDepartment人事部PersonnelDepartment工程部EngineeringDepartment安保部SecurityDepartment行政部AdministrationDepartmentChapteroneCheckinRegisteringanindividualguestReceivingatourgroupExtendingstayChangingther

3、oomWORDSRegister登记Nationality国籍Signature签名Departure离开Keycard钥匙卡SingleroomdoubleroomSuitestandardroomDeposit押金Invoice发票Receipt收据Occupation职业Extend延长Extension延长日期Vacant空着的，无人用的Luggage行李LostpropertyForm财物遗失单Dailyrate普通价Specialrate特价，优惠价Reservation预定GREETINGWE

4、LCOMETOOURHOTEL!Goodmorning/afternoon!MayIhelpu?/whatcanIdoforu?房间价格询问What’stherateforasingleroompernight?What’sthechargeforasingleroompernight?Howmuchdoyouchargeforasingleroompernight?房间价格询问What’stherateforasingleroompernight?What’sthechargeforasingleroom

5、pernight?Howmuchdoyouchargeforasingleroompernight?房间价格询问What’stherateforasingleroompernight?What’sthechargeforasingleroompernight?Howmuchdoyouchargeforasingleroompernight?你能告诉我您的姓名吗？Couldyougivemeyourname,please?MayIhaveyourname,sir(madam)?CouldIhaveyourna

6、me,please?What’sthename,sir?让我看一下预定单Letmecheckthereservationlist.您打算这住几晚？Howlongdoyouintend/plantostayatthis/ourhotel?您房间号是多少？Whatisyourroomnumber,sir?对不起，我们现在的房间已经全满了I’msorry,sir.Wehavenovacanciesatthistime.Wearefullybooked.Wedonothaveanyroomavailablefort

7、hatweek.Wearefullforthosedates,butIcouldsuggestyoutryanotherhotelintheneighborhood.Wouldyoumindadoubleinstead?您介意换成大床间吗？MayIseeyoupassport?Ineedtocopytheinformationpage.我能看一下您的护照吗，我们需要复印一下信息页。Ineedyoursignaturehere,please?我需要您在这签字CHECKOUTTherentofyourroomw

8、illbepaidbyyourhostcompanywhileextraservicesshouldbeatyourexpense.您的房费由接待单位付，杂费自付。交押金及预付款Advanceddeposit预付款Payinadvanced先付款pre-authorizedwithdrawal预授权撤消Willyoupleasepayadeposit?请您预付点订金。Ineedtoswipeyourcreditc