剑桥商务英语中级作文.doc

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1、.TEST1WRITINGYouareamanagerinalargecompany.youhavebeeninformedthatamemberofyoustaffoftenarriveslateforwork.Writehimamemoabouttheproblem:1.sayinghowoftenthememberofstaffarriveslate2.Describingtheeffectonotherstaff3.SuggestingwhatthememberofstaffshoulddoaboutthesituationTo:P.JonesFrom:Lu

2、isaGambonDate:21November2002Subject:LatenessMrJones,Ihavenoticedthatyouoftenarrivelateforwork,especiallyonMondaymornings.Asyourcolleaguesarestartingtocomplainaboutthat,youunderstandthatunlessthishabitchanges,Iwilltakedisciplinaryaction..againstyou.Comeandseemetomorrowat9a.m..inmyoffice

3、.ThankyouBand5PARTTWOSampleCReportoncustomercomplaintsINTRODUCTIONThisreporthasthepurposeofpresentingthereasonsforcustomercomplaintsin2002.FIELDINGSThecustomercomplaintsreceivedin2002were300inJanuary.Thentheyincreasedto540inFebruarybecauseofthecomputersystem’sbreakdown.InMarchtheyfellt

4、o230becauseanimprovedordersystemwasintroduced.ThereasonsforcomplaintsfromJanuarytoMarchwereanalysed:Firstlythecompanyreceivedcomplaintsforincorrectordersdelivered.TheseerrorswerefewerinMarch.Secondlythetimetakentodeliveristoohigh,butthe..companyhasplannedtorecruitnewagents.Finallycusto

5、merscomplainforthepoorproductquality.Inordertosolvethisproblemmorequalitycontrolsaremaking.CONCLUSIONSAtthemomentallcustomersaren’tsatisfiedbutmanymeasureshavebeentakentoimprovetheirsatisfaction.Band4TEST2Youarethemanagingdirectorofacompanywhoseprofithaverecentlyincreasedandyouwouldlik

6、etorewardstaffforthis.Writeamemotoallstaff:1.Thankingthemfortheircontribution2.Explainingwhyprofitsincreased.3.Tellingthemwhattheirrewardwillbe.To:AllStaffFrom:ManagingDirectorDate:7December..Subject:StaffrewardIwouldliketothankyouforthecontributioninincreasingthecompany’sprofit.Thepro

7、fitincreasedduetoveryhardworkandlongworkinghours.EachofthestaffwillreceiveanenvelopewitharewardonTuesday.TherewardisatriptoHawaii,andIhopethatthiswillbetheperfectreward.Enjoy!ThankyouBand4PARTTWOSampleCIntroduction.Thepurposeofthisreportistoassessandrecommendataxifirmthatwillbecomeou