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时间:2017-11-16
《促销员培训promotertraining》由会员上传分享,免费在线阅读,更多相关内容在教育资源-天天文库。
1、促销员培训promotertrainingNTStore1促销员培训promotertraining2促销员培训promotertraining如何更好了解顾客的需求和期待Howtounderstandcustomers’needsandexpectations培训目的ObjectiveofTheTraining参加这个培训课程后,你可以学到Youcanlearnthefollowingthingsthroughattendingthetrainingclass:以恰当的仪容,用语和态度来对待顾客Welcomethecustomerswithproperappearan
2、ce,wordingandmanner.更多的了解家乐福的使命和促销员的职责。Toleanmoreaboutcarrefour’smissionandpromoterresponsibilities.把以上所学用在日常工作上,使自己有成功的促销经验Applywhatislearnedindailyworktogetsuccessfulpromotionexperience.3WelcometoCarrefouranddoingpromotionAndbecomeourCarrefour’smember.欢迎各位来到家乐福开展各项促销活动;成为家乐福的成员。Afterwa
3、rd,wehopeyouwillmakeyourcontribution之后,希望各位充分发挥您的才能,贡献自己的力量来。4家乐福的使命MissionofcarrefourOurMission我们的使命Alloureffortsaredirectedtowardscustomersatisfaction.Ourretailingactivitiesseektomeetchangingcustomerdemands,intermsofproductselectionandquality,atthemostcompetitiveprices.我们尽一切努力最大程度地满足顾客
4、的要求。我们的零售行业通过选择商品,提供最佳品质及最低价格,以满足客户多变的要求。OurPeople我们的员工Highly-motivatedassociatesareourmainasset.Individualinitiativeanddelegationofresponsibilitiesarecarriedoutinaspiritofsolidarityandcommoninterest.我们最主要的财产是士气高昂的员工。每一个员工应在团结奋斗及目标一致的基础上,充分发挥主动及责任。5CustomerSatisfaction顾客满意AllOurEffortsMu
5、stBeDirectedTowardsCustomerSatisfaction.我们的一切工作的核心是为了让顾客满意。MakecustomersmorewillingtocometoCarrefourbecauseofyourgoodservice使顾客因为你而更愿意到家乐福来购物6CarrefourConcepts家乐福的理念CustomerSatisfactionFirst!顾客的满意为优先Onestopshopping一次购足Lowprice超低售价FreeParking免费停车SelfService自助式服务FreshnessandQuality新鲜和品质7Ma
6、inResponsibilitiesofaPromoter.促销员的主要职责1.RespectmanagementrulesandworktimescheduleofCarrefour.遵守家乐福的各项规章制度,按时上下班。A.ObeyingPPCunifymanagement.服从促销部的统一管理;B.Obeyingsalesdept.managertoarrangeworks.服从各营业部门的具体工作安排;C.Obeyingsecuritydept.tocheckandmanagementingoodssecurity,fightandturnoutforwork.
7、服从防损部门在商品安全、消防和出勤等方面的监督、管理。2.Smile,welcome,inform,givecustomergoodserviceandpromoteCarrfour’simage对顾客微笑,为顾客提供满意的服务,提高家乐福的形象。3.Goodknowledgeonproductsisnecessary,familiarizesaleareasandguidecustomerforbuying.必须了解所售的商品,熟悉卖场,准确为顾客提供导向。4.AlwaysCarrfour’suniform+nametag+goodap
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