饭店服务与管理英语教学课件作者匡宝红9.ppt

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1、Unit9SupervisionPartOneSpeakingandPassagePartTwoGrammarPartThreeExtraReadingPartFourStructureandVocabulary下一页返回PartOneSpeakingandPassageTextSupervisionSupervisionisthemanagementofhumanresources.Tosupervisemeanstowatchover,toguideandtolead.Nowthatanemployeeispr

2、omotedtothesupervisorposition，herepresentsmanagementtohisemployees.Meanwhile，healsorepresentshisemployeestothemanagement.Heisthelinkingpinbetweenthepeoplewhodothejobandthepeoplewhosettheproperty’sgoals.Withouthim，thejobwouldnotgetdoneandnoclear-cutgoalscouldbe

3、developed.That’stheimportanceofsupervisioninthehospitalityindustry.下一页返回PartOneSpeakingandPassageInordertofulfillhistasks，asupervisorneedsbothjobskillsandskillssuchassupervisingskill，leadershipskill，communicationskill，andtimemanagementskill，etc.Eachskillwillhe

4、lpimprovehisperformanceasanewsupervisor.Asasupervisor,hemustlearntounderstandpeopleinordertogethisjobdone.Partofthelearningisunderstandingtheresponsibilitieshetakes，includingthoseforhisleaders，employeesguestsandothersupervisors.Supervisingdoesn’tmeanbreathingd

5、ownemployees’necks.Goodsupervisorsknowhowtowalkthelinebetweenunderandoversupervising.Therearesomedirectionsinsupervising:上一页下一页返回PartOneSpeakingandPassagesupervisingup-workingwithleaders，supervisingdownworkingwithemployees，supervisingacross-workingwithothersup

6、ervisorsandsupervisingadiverseworkforce.Beingpromotedtothepositionofasupervisorcouldbeascaryexperience.Butifanewsupervisorseesthechallengesthehospitalityindustryoffershim，heisrightonhiswaytoasuccess.上一页下一页返回PartOneSpeakingandPassageDialogue1TalkingaboutSupervi

7、sionSituation(G),anewsupervisor,istalkingaboutsupervisionwithAnnie(A)，theformerFrontOfficesupervisor,whoismovinguptoamanager'sposition.G:I’vejustgotoverthetrainingcourse.ButIstilllackexperience.Annie，couldyoupleasemesomethingaboutyoursupervisionexperience？A:Wi

8、thpleasure.IneverthoughtI’dsayit,butI’mgoingtoMissthisjob.Atfirst,Ifeltsomewhatembarrassedaboutgettingthepromotionbecauseotherpeoplewantedit，too.上一页下一页返回PartOneSpeakingandPassageIt