EFQM_Model_欧洲质量管理模型.pdf

EFQM_Model_欧洲质量管理模型.pdf

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时间:2020-05-08

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1、IntroducingtheEFQMExcellenceModel2010IntroductionAgendaforTodayWhychangetheModel?DriversofchangeTheCoreTeamTheProcessIntroductiontheEFQMExcellenceModel2010FundamentalConceptsofExcellenceCriteriaandCriterionPartsRADARandScoringImplementingthe

2、EFQMExcellenceModel2010EFQMExcellenceAward2010AssessorTrainingImplementationGuidesSelf-AssessmentOngoingReviewandUpdateProcessDriversofChangeKeyDriversofChangeTheCoreTeamshould:FeedbackfromEFQMMemberRepresentthekeystakeholdersSurvey(Apr-09)o

3、fEFQM,includingkeymembers,publicsector,RecognitionofstrongandNationalPartners,assessorandemergingtrends,suchastrainingcommunitiesinnovation,riskmanagementandsustainabilitySeekadditionfeedbackandinputfromacademiaandFeedbackfromtheNationalrelevantEU

4、departmentsPartners,AssessorsandTrainingFacultyCompletethereviewforlaunchatEFQMForum2009FeedbackfromEUonimprovingtherelevanceandTherevisedversionofthevisibilityoftheModelModelmustretain:EFQMBoardofGovernorsThe“9box”Modelrequestedreview(May-09)8

5、FundamentalConceptsRADARscoringTheCoreTeamEFQMAssessorNetworkChristianForstner,AndreVanDerGeestPublicSectorMarieLindsay,JacquesPhilippaertsKeyMembersMattFisherEFQMTrainersChrisHakes,GeoffCarterEFQMNationalPartnersAndreMoll,AndreasRedlingE

6、FQMPierreCachet,HerveLegenvreReviewProcessEFQMCoreTeamWorkingGroupsAppoint“CoreTeam”Identify“WorkingGroup”RequestinputonkeythemesProvideinputonkeythemesConsolidateinputs3yearcycleIdentify“keythemes”Review&commentReviewConceptsandRADARReview&commentD

7、evelop1stDraftModelReview&commentDevelopdesigntemplateDevelop2ndDraftModelReview&commentApprovedesigntemplatePrint&distributeApprovefinaldocumentDesignPrinciplesModelshouldbegenericandapplicabletoallorganisationsWordingsimplifiedandrelevanttoallsec

8、torsFocusonincludingemergingtrendsandtopicsLanguagetargetedtomanagersConceptsareactionorientedFundamentalConceptsintegratedintotheCriterionPartsandRADARBuildontheworkdonein2005onreviewingtheFundamentalConcepts7Ifyouwanttoaskquestions…Attheendof

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