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ID:55034281
大小:4.13 MB
页数:63页
时间:2020-05-08
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1、IntroducingtheEFQMExcellenceModel2010IntroductionAgendaforTodayWhychangetheModel?DriversofchangeTheCoreTeamTheProcessIntroductiontheEFQMExcellenceModel2010FundamentalConceptsofExcellenceCriteriaandCriterionPartsRADARandScoringImplementingthe
2、EFQMExcellenceModel2010EFQMExcellenceAward2010AssessorTrainingImplementationGuidesSelf-AssessmentOngoingReviewandUpdateProcessDriversofChangeKeyDriversofChangeTheCoreTeamshould:FeedbackfromEFQMMemberRepresentthekeystakeholdersSurvey(Apr-09)o
3、fEFQM,includingkeymembers,publicsector,RecognitionofstrongandNationalPartners,assessorandemergingtrends,suchastrainingcommunitiesinnovation,riskmanagementandsustainabilitySeekadditionfeedbackandinputfromacademiaandFeedbackfromtheNationalrelevantEU
4、departmentsPartners,AssessorsandTrainingFacultyCompletethereviewforlaunchatEFQMForum2009FeedbackfromEUonimprovingtherelevanceandTherevisedversionofthevisibilityoftheModelModelmustretain:EFQMBoardofGovernorsThe“9box”Modelrequestedreview(May-09)8
5、FundamentalConceptsRADARscoringTheCoreTeamEFQMAssessorNetworkChristianForstner,AndreVanDerGeestPublicSectorMarieLindsay,JacquesPhilippaertsKeyMembersMattFisherEFQMTrainersChrisHakes,GeoffCarterEFQMNationalPartnersAndreMoll,AndreasRedlingE
6、FQMPierreCachet,HerveLegenvreReviewProcessEFQMCoreTeamWorkingGroupsAppoint“CoreTeam”Identify“WorkingGroup”RequestinputonkeythemesProvideinputonkeythemesConsolidateinputs3yearcycleIdentify“keythemes”Review&commentReviewConceptsandRADARReview&commentD
7、evelop1stDraftModelReview&commentDevelopdesigntemplateDevelop2ndDraftModelReview&commentApprovedesigntemplatePrint&distributeApprovefinaldocumentDesignPrinciplesModelshouldbegenericandapplicabletoallorganisationsWordingsimplifiedandrelevanttoallsec
8、torsFocusonincludingemergingtrendsandtopicsLanguagetargetedtomanagersConceptsareactionorientedFundamentalConceptsintegratedintotheCriterionPartsandRADARBuildontheworkdonein2005onreviewingtheFundamentalConcepts7Ifyouwanttoaskquestions…Attheendof
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