电话礼仪对话.doc

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1、李：Goodmorning.ABCtradingcompany.ThisisLiMengyuanspeaking.江：Hello,MrLi.ThisisJiangPeicongofMapleFashioncompany.李：Hello,MsJiang.IsthereanythingIcandoforyou?江：CouldyoupleaseputmethroughtoyourbossMrQin,please?李：I’msorry,MrQinishavingameetingnow.OrcouldItakeamessa

2、geforyou?江：I’dliketoseeMrQinabouttheorderwithus.Doeshehaveanytimetomorrow?李：Wouldyoupleaseholdthelineforamoment?I’lljustcheckMrQin’sschedule.江：OK!(.......)李：Thankyouforyourwaiting.I’msorry,butMrQinhasafullscheduletomorrow.CouldIarrangeitforyouthedayaftertomor

3、row?江：Justamoment,please.......That’sFriday......emm...OKifitisinthemorning.李:Allright.I’llmakeanappointmentforyouat9:30.Wouldthatbeconvenientforyou?江：Yes,thatwillbefine.Iamavailableatthattime.李：I’llmakeanoteofthat.Wouldyoulikemetoconfirmtheappointment？江：Yes,

4、please.Youcancontactmypersonaltelephoneat187****9382atanytime.李：Fine.Igotit.江：Thankyousomuch.I’mlookingforwardtovisityourcompanyat9:30thedayaftertomorrow.Goodbye,MrLi.李：Goodbye,MsJiang.