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1、WHITEPAPER2019ConnectivitybenchmarkreportAboutthisreportResearchforthisreportwasconductedwithITdecisionmakersacrosstheU.S.,U.K.,Germany,Netherlands,Australia,Singapore,andChina.MuleSoftcommissionedindependentmarketresearchcompanyVansonBournetosurvey650ITleade
2、rsfromglobalenterprisestodiscover:›Whatisthestateoftoday’sdigitaltransformationinitiatives?›HowistheroleofITevolvinginthecustomer-centricera?›WhatarethetopchallengesITorganizationsface?›Whichstrategiesareenterprisesadoptingtogetaheadofthemarket?Theresearchwas
3、conductedinDecember2018acrosstheU.S.,U.K.,Germany,Netherlands,Australia,Singapore,andChina.RespondentswereITdecisionmakersfromenterpriseorganizationswithatleast1,000employees,acrossbothpublicandprivatesectors.Interviewswereconductedonlineusingarigorous,multi-
4、levelscreeningprocesstoensurethatonlysuitablecandidatesweregiventheopportunitytoparticipate.2Contents01Digitaltransformationisfrontandcenter:it’sallabouttheconnectedcustomer02IT’snewrole:thebusinesscatalyst03TheITdeliverygapwidensasnewtechnologiesemerge04ITle
5、adersprepareforthefuture05APIprograms:thekeytounlockingcustomerexperienceKeytakeawaysforITleadersDemographics301Digitaltransformationisfrontandcenter:it’sallabouttheconnectedcustomerIntoday’sconnectedworld,businessesarecompetingonspeedandagilitytomeettremendo
6、usexpectationsofcustomers.Only36%ofITleadersreporttheirorganizationoffersacompletelyconnectedcustomerexperience.Thevastmajorityoforganizations(97%)arecurrentlyundertakingorplantoundertakedigitaltransformationinitiatives—throughtechnologiesincludingmobile,clou
7、d,andanalytics.TheirkeygoalsareincreasingefficiencyinIT(79%)andthewiderbusiness(77%)alongsideimprovingthecustomerexperience(71%).Butinamarketwheredigitalisthethresholdforcompetition,organizationsmusttackleanewsetofchallengesiftheyaretocomeoutontop.Lookingahea
8、d,companieswillusedigitaltechnologiestobetterunderstandtheircustomers;tofoldcohesiveexperiencesacrossallchannelsincustomers’ecosystems;andtooperatesoefficientlythatchangescanbedeliveredin
