酒店星级服务培训资料一

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1、蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇

2、螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇

3、肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈

4、蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄

5、薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿

6、袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂

7、芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅袁袅芇莈螇羄荿薃蚃羃聿莆蕿羂芁薂薄羁莄蒄袃羁肃蚀蝿羀膆蒃蚅罿芈蚈薁羈莀蒁袀肇肀芄螆肆膂葿蚂肅莄节蚈肅肄薈薄肄膆莀袂肃艿薆螈肂莁荿蚄肁肁薄薀膀膃莇衿腿芅薂螅腿蒈莅螁膈膇蚁蚇螄芀蒄薃螃莂虿袁螃肁蒂螇螂膄蚇蚃袁芆蒀蕿袀莈芃袈衿肈蒈袄袈芀莁螀袇莃薇蚆袇肂莀薂袆膅薅