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时间:2020-04-07
《企业组织文化的管理论文-英文版.doc》由会员上传分享,免费在线阅读,更多相关内容在应用文档-天天文库。
1、BPRandOrganisationalCulture ExecutiveSummaryBackgroundWheneventhemostardentprotagonistsofBPR,suchasHammer&Champy,arequotingfailureratesfrom50%upto80%,isBPRreallysuchasurefiresolutiontothechallengesofthenineties?Isthereasonforthesefailuressolelytheinabilitytomana
2、georganisationalchange,oristhereamorefundamentalproblemwithBPR?Andismanagingtheculturekeytoeffectivechange,particularlywithinthecontextofaBPRinitiative?ThesequestionsweretheimpetusbehindaHenleyManagementCollegeMBAdissertation.Thismanagementsummaryreportsontheresu
3、ltingsurveyintoorganisationalchangetechniquesusedbyUKorganisationsundertakingBPR.ExecutiveHighlights·MostBPRorganisationsaremakingsignificantandwidereachingchangestotheirorganisationinresponsetostrategicbusinessneeds.Thetrendistoresultsorientedandmorefluidstructu
4、res.·Highlycentralisedorganisations,asepitomisedinrolemanagementstyles,haveseentheirday,butthereremainsatendencytoformalisetheworkprocessesthroughtaskallocation,procedures,rulesandcontrols.·BPRresultsinanaverage18%reductioninstaff.·Managementareemphasisingthehard
5、ertechniquesthatmoreovertlycontrolstaffbehaviour.However,manydogettheirstaffinvolvedinprocessredesign.Manyinmanagement(middlemanagement?)arenotexhibitingtherequiredbehaviour.·BPRandchangemanagementconsultantsarewidelyusedbuttheydonotovertlyinfluencethechoiceofcul
6、turechangetechniquesselected.Neitherdostaffhavemuchinfluenceinthechoiceoftechniquesused.·Manyimprovementarebeingrealisedbuttheempowermentofstaffisnotoneofthem.Staffcommitmentappearstobethebiggestconcernandinnovationbystaffislow.Despitethesefindings,respondentsdef
7、initelybelievetheycanchangetheiremployee'svaluesandbeliefs.Moreimprovementscamewithusingmanychangetechniquesbutmostoccurredwhenarangeofbothhardandsofttechniqueswereused.·Managementneedspatience.Upto2yearsmaybeneededtogainevenmodestemployeeimprovements.Thismaywell
8、berecognised,asthedurationofBPRprojectsisincreasing.Currentprojects,withadefinedenddate,areplannedtorunfor30monthscomparedto19monthsforcompletedones.·Withinthe
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